Gabriele F.
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Total activity12
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Last activity
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Activity overview
Latest activity by Gabriele F.-
Gabriele F. commented,
Hi Jennifer,I’ll try to reply to your questions in order:1) This is an expected behaviour. When you add fields into the Zendesk + Jira integration, these will not load until the Jira issue is viewe...
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Gabriele F. commented,
Hi Rich!Thanks for your reply. Glad this was helpful!If you need further assistance don't hesitate to reach us again and I'll be happy to help you further.Have a nice day!Kind regards,
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Gabriele F. commented,
Hi Trey! As I can see from your last add into the comment this is now self solved and these lead to a temporarily glitch. I'll set this one to Solved status as well, if you're facing some other iss...
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Gabriele F. commented,
Hi Rich!As you can see from this article Optimizing your articles for Answer bot, you don't have to add "How can I...? How do I...? What is...?" directly into the title of your articles. Instead, y...
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Gabriele F. commented,
Hi Elza!as you can see from the article description, there's two option for let the CC replies becoming public. Once the "third-party" has been added as CC they will receive all the notification wh...
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Gabriele F. commented,
Great! Glad this is sorted out! Kind regards, Gabriele | Customer Advocate | EMEA
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Gabriele F. commented,
Hi Joan! If the key is actually in that snippet.js URL parameter, that seems unlikely. You can copy the script tag from the admin settings to page's document head and then add the async attribute...