Gaurav Parbat

Zendesk Product Manager

Total activity

91
Last activity

September 28, 2022 23:09
Member since

April 14, 2021 00:31
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0 users
Followed by

2 users
Votes

8
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50

Activity overview

Latest activity by Gaurav Parbat

Gaurav Parbat created a post, September 27, 2022 00:13
Assigning Ticket Statuses to a group, organization, ticket from or a brand
1. Community
2. Zendesk Support EAP - Custom Ticket Statuses
Hello Everyone, As we move towards GA, we have heard the requirement about setting ticket statuses that a specific agent group can use or ticket statuses that drive a specific ticketing workflow. F...
- Gaurav Parbat
- Edited September 27, 2022 00:15
- 1 follower
- 0 comments
- 0 votes
Gaurav Parbat commented, September 26, 2022 23:25
Hi Art, Yes, this is an enhancement that we are planning for in Q1-2023. Ability to assign statuses to specific ticketing workflows for which particular groups are responsible. Thanks, Gaurav
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- Gaurav Parbat
- Created September 26, 2022 23:25
- 0 votes
Gaurav Parbat commented, September 26, 2022 18:48
Hi John, Explore and CTS integration will be available at GA closer to November. Thanks, Gaurav Parbat
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- Gaurav Parbat
- Created September 26, 2022 18:48
- 0 votes
Gaurav Parbat commented, September 22, 2022 00:32
Hi Danny, That is correct. This is the current behavior. You can now add many statuses in the solved category. e.g. Resolved, Auto solved, Reason Provided etc. Once these tickets are Closed, you wo...
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- Gaurav Parbat
- Created September 22, 2022 00:32
- 0 votes
Gaurav Parbat commented, September 20, 2022 23:44
Hi CJ, When you turn on CTS, we add 5 default ticket statuses to your setup that correspond to the previous statuses (New, Open, Pending, On-hold, Solved). These previous statuses will now be calle...
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- Gaurav Parbat
- Created September 20, 2022 23:44
- 1 vote
Gaurav Parbat commented, September 20, 2022 23:16
Official comment
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
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- Gaurav Parbat
- Edited September 20, 2022 23:16
- 0 votes
Gaurav Parbat commented, September 20, 2022 23:12
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...
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- Gaurav Parbat
- Created September 20, 2022 23:12
- 0 votes
Gaurav Parbat commented, September 15, 2022 22:50
Hi Bobby, Workflow Based Custom Ticket Statuses is be an enhancement that we are working. This will be available post GA. It will allow you to create different set of statuses for each ticketing fo...
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- Gaurav Parbat
- Created September 15, 2022 22:50
- 0 votes
Gaurav Parbat commented, August 30, 2022 17:08
Official comment
Hi Bobby, Thanks for your feedback. We are working on an enhancement to Custom statuses, which will allow you to set specific statuses based on your ticket workflow. Separate statuses for HR reques...
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- Gaurav Parbat
- Created August 30, 2022 17:08
- 0 votes
Gaurav Parbat commented, August 30, 2022 17:06
Thanks for sharing this feedback Eric. We are taking this into consideration.
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- Gaurav Parbat
- Created August 30, 2022 17:06
- 0 votes