Gaurav Parbat
-
Total activity85
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes13
-
Subscriptions49
Activity overview
Latest activity by Gaurav Parbat-
Gaurav Parbat commented,
Hey Dan, Thank for your input. We are working on an enhancement Workflow based statuses that restrict these ticket statuses to specific forms/groups. For all, if you can share your use cases in thi...
-
Gaurav Parbat commented,
Thank you so much for that Reshma. I will reach out to you for use cases and pain points. Thanks, Gaurav Parbat
-
Gaurav Parbat commented,
Hey All, Zendesk has been through a lot of changes in 2022 and unfortunately, this request still needs to be updated. However, this is an important change and is causing a lot of customer pain and ...
-
Gaurav Parbat commented,
Official comment Hey Everyone, I am happy to let you know that Custom Ticket Statuses is now GA! Any customer on the Agent Workspace will have access to CTS and can use the feature in their Trial, Production, and ...
-
Gaurav Parbat created an article,
Announcing custom ticket statuses
Announced on Rollout starts Rollout ends January 17, 2023 January 17, 2023 January 18, 2023 We’re pleased to announce that custom ticket statuses are now available on all plan types! Any cu...
-
Gaurav Parbat commented,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
-
Gaurav Parbat commented,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...
-
Gaurav Parbat commented,
Hello everyone. The ability to show any status to your end users through the help center will be enabled through custom ticket statuses. If you would like to know more, we have a closed EAP on the ...
-
Gaurav Parbat commented,
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...
-
Gaurav Parbat commented,
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...