Gaurav Parbat
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Total activity52
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Last activity
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Activity overview
Latest activity by Gaurav Parbat-
Gaurav Parbat commented,
Hi Duckham, I agree with Amie's reasoning here. We are also planning on a new feature set that enables easier account configurations, which will allow you to run multiple departments in one single ...
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Gaurav Parbat commented,
Official comment Hi Aileen, We are considering modifying closed tickets and overhauling the tags management UI. Thanks for sharing your input. We have taken this feature request into consideration for our 2022 plan...
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Gaurav Parbat commented,
Official comment Hi All, This is an important area for us to work on. Thanks for sharing your input. We have taken this feature request into consideration for our 2022 plan. Thanks,Gaurav Parbat
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Gaurav Parbat commented,
Official comment Hi Sheldon, Thanks for sharing your input. We will take this feature request into consideration for our 2022 plan. Thanks,Gaurav Parbat
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Gaurav Parbat commented,
Official comment Hello!Thanks for starting this thread. Can you please elaborate a bit more on how the current archiving schedule is impacting your ticketing workflow? What are the problems that you face because of...
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Gaurav Parbat commented,
Official comment Hi everyone, thanks for your feedback on this. We are currently looking to add some additional safeguards to prevent accidental ticket merges, and we will let you know when we have more information...
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Gaurav Parbat commented,
Official comment Hello Tetiana and Лиляна, Can you please help me understand why you need to increase the ticket archiving period from 120 days to longer? You can search for archived tickets and can access all arch...
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Gaurav Parbat commented,
Hi JJ, We are currently working on this feature. The link is still open for feedback and I encourage all customers to share their use cases. Custom Statuses does impact a majority of the modules an...
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Gaurav Parbat commented,
---User Research Invitation-- Hello Everyone! Custom Ticket Status has been a long outstanding request for Zendesk Customers. We would like to know how this would impact your Zendesk instance...
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Gaurav Parbat commented,
Hello Everyone, I understand that customizing ticket statuses has been a long outstanding requirement. I can confirm that Zendesk has this feature scheduled in our product enhancement pipeline. T...