Gaurav Parbat
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Total activity87
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Last activity
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Member since
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Followed by2 users
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Activity overview
Latest activity by Gaurav Parbat-
Gaurav Parbat commented,
Official comment Hey Everyone, I am happy to let you know that Custom Ticket Statuses is now GA! Any customer on the Agent Workspace will have access to CTS and can use the feature in their Trial, Production, and ...
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Gaurav Parbat created an article,
Announcing custom ticket statuses
Announced on Rollout starts Rollout ends January 17, 2023 January 17, 2023 January 18, 2023 We’re pleased to announce that custom ticket statuses are now available on all plan types! Any cu...
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Gaurav Parbat commented,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
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Gaurav Parbat commented,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...
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Gaurav Parbat commented,
Hello everyone. The ability to show any status to your end users through the help center will be enabled through custom ticket statuses. If you would like to know more, we have a closed EAP on the ...
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Gaurav Parbat commented,
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...
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Gaurav Parbat commented,
Hello Everyone! I am excited to announce that Custom Ticket Statuses will be in a Limited Closed EAP starting mid-June, 2022 in production instances. We are looking for a small group of up to 200 c...
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Gaurav Parbat created an article,
Removal of permanently deleted Ticket IDs
Announced on Removal May 13, 2022 June 13, 2022 This article is about the removal of permanently deleted ticket IDs This announcement answers the following questions: ...
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Gaurav Parbat commented,
Hi All, We are actively working on adding the ability to customize your ticket statuses. We are currently working towards a very small closed EAP this quarter and will open up the EAP to a larger a...
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Gaurav Parbat commented,
Official comment Hi Ryon, Thanks for the suggestion. I will take this up as a product enhancement on our side. I would also like to know if there are any scenarios where you would like to delete/remove tags through...