Gaurav Parbat
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Total activity95
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Last activity
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Activity overview
Latest activity by Gaurav Parbat-
Gaurav Parbat commented,
Hi Budke, That is through our internal Google Workspaces licenses.
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Gaurav Parbat commented,
Hi All, Yes, this is a change in behavior. To retain the Ticket Status 'Solved' after a ticket is not editable anymore. The Status Category 'Closed' Is still available for rules. However, it is not...
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Gaurav Parbat commented,
Hi Jon, We are working on that capability. Can you please help us by sharing your use case in a short survey shared on this post?Assigning Ticket Statuses to a group, organization, ticket from or a...
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Gaurav Parbat created a post,
Assigning Ticket Statuses to a group, organization, ticket from or a brand
Hello Everyone, As we move towards GA, we have heard the requirement about setting ticket statuses that a specific agent group can use or ticket statuses that drive a specific ticketing workflow. F...
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Gaurav Parbat commented,
Hi Art, Yes, this is an enhancement that we are planning for in Q1-2023. Ability to assign statuses to specific ticketing workflows for which particular groups are responsible. Thanks, Gaurav
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Gaurav Parbat commented,
Hi John, Explore and CTS integration will be available at GA closer to November. Thanks, Gaurav Parbat
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Gaurav Parbat commented,
Hi Danny, That is correct. This is the current behavior. You can now add many statuses in the solved category. e.g. Resolved, Auto solved, Reason Provided etc. Once these tickets are Closed, you wo...
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Gaurav Parbat commented,
Hi CJ, When you turn on CTS, we add 5 default ticket statuses to your setup that correspond to the previous statuses (New, Open, Pending, On-hold, Solved). These previous statuses will now be calle...
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Gaurav Parbat commented,
Official comment Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
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Gaurav Parbat commented,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...