Gentry Geissler

Zendesk Customer Care

Total activity

15
Last activity

September 08, 2022 14:40
Member since

April 16, 2021 06:33
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Activity overview

Latest activity by Gentry Geissler

Gentry Geissler commented, August 14, 2019 20:28
Hi all! I checked with a couple of those on our Product team and they've stated they have attachment control on the roadmap for development. However, it's not something that I can give an exact ET...
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- Gentry Geissler
- Created August 14, 2019 20:28
- 0 votes
Gentry Geissler commented, August 01, 2019 15:07
Hi Chen, Thanks for your question! Can you clarify you were looking for a query that showed both AVG and MED tickets created per hour? If so I made a metric using Totals Result Manipulations to sho...
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- Gentry Geissler
- Created August 01, 2019 15:07
- 0 votes
Gentry Geissler commented, June 19, 2019 22:45
Hi Jason, Thanks for that question! It looks like you'll need to use custom metrics under the Ticket Updates dataset to get that data. Basically, we're looking for the satisfaction field value to c...
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- Gentry Geissler
- Created June 19, 2019 22:45
- 0 votes
Gentry Geissler commented, May 23, 2019 14:49
Hi Uriel, I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time I hope that helps.
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- Gentry Geissler
- Created May 23, 2019 14:49
- 0 votes

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