Giuseppe
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Total activity73
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Last activity
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Activity overview
Latest activity by Giuseppe-
Giuseppe commented,
Hi Henrik, I haven't seen the specific documentation for integrating Who's calling with Zendesk, but usually, the RemoteURI would be something like: https://<subdomain>.zendesk.com/api/v2 WebURI wo...
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Giuseppe commented,
Hi Brooke, I was able to recreate the recipe with no error. Please ensure that you are using Knowledge Capture dataset under Guide when you recreate this query. If you're still getting an error me...
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Giuseppe commented,
Hi Louis Since the attribute End of week will only show the last day of the snapshot period (Jan 30 and Feb 6, in your example), the backlogs for other days are not included, so they're all group...
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Giuseppe commented,
Hi Allen, You are correct. In your case, using COUNT or D_COUNT shouldn't make a difference. A possible case for using D_COUNT for satisfaction is when using Ticket Updates dataset and calculated...
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Giuseppe commented,
Hi Prakriti, The native First Reply Time only calculates the time between ticket creation and the first reply, so it may not be possible to use it to get a First Reply Time from another group. By...
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Giuseppe commented,
Hi Kristin, In order to effectively use the Arrows, you'll have to use this with Result path calculations. This will allow you to have a path and reference for the arrows. Here's a recipe that yo...
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Giuseppe commented,
Hi Rocky, It's possible to parse or process email data from your customers to Zendesk, but this will most likely have to be done via 3rd-party service and with integration to Zendesk API, specifi...
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Giuseppe commented,
Hi Phillip, Based on your description, it looks like you're on Essential Plan, which has limited set of conditions and actions. You can check this article for more information - What trigger condit...
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Giuseppe commented,
Hi Sajid, I think this is possible, though it will be highly customized, by combining DATE_FIRST_FIX and DATE_DIFF I think you'll have to create a couple of custom attributes for this, using Tick...
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Giuseppe commented,
Hi Andrea, CSV export is only applicable to tickets. Tested this out just now and I can confirm that only tickets are exported. Although, if you open the CSV file in a spreadsheet app, it could l...