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Greg Katechis

Joined Apr 14, 2021

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Last activity Mar 13, 2025

Zendesk Developer Advocacy

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ACTIVITY OVERVIEW

Latest activity by Greg Katechis

Greg Katechis commented,

Community comment Developer - Zendesk APIs
Hi Kazuyuki!
 
So there seems to be something that you're using to convert the files, but as far as I'm aware, we don't have any API that is going to do that. We only process changes that are sent to us and I see you mentioned something about the "api to run from gas", which seems to indicate a third-party tool in the middle. Is this tool what is modifying these files?

View comment · Posted Mar 13, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk SDKs
That's just the name of the device, I'm actually using 23 as you can see in my Gradle file:
 

View comment · Posted Mar 13, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk SDKs
Hi Raghav! I am using our sample app and it is working for me as you can see here:
 

View comment · Posted Mar 11, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Thanks for that Andy! I'm not seeing where you're using the OAuth token in this request...the Auth headers are referencing a JWT, not the OAuth token that you defined. So I think the issue here is that your JWT is expiring and the OAuth token is never being used. Could you update the request to use "Bearer {{setting.token}}" instead? 
 
Also, not sure if this will matter, but I don't believe you need to specify the oauth object as secure itself, you just need to set that in the request. Let me know if this resolves it all for you.

View comment · Posted Mar 11, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk SDKs

Hi Yan! This is going to be an authentication issue, so make sure that you are using the correct credentials for an end-user when testing this. Let me know if you are still experiencing problems when using the correct end-user credentials.

View comment · Posted Mar 11, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Would you mind sharing the relevant parts of your manifest, while obfuscating any secrets and also the code block where you make the request?

View comment · Posted Mar 10, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk APIs

Hi Kazuyuki, I think part of your message got cut off there at the end. 

View comment · Posted Mar 10, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk APIs

Glad to hear that!

View comment · Posted Mar 10, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk SDKs
Hi Anthony! This functionality currently doesn't exist, however we did release a feature recently that might help. It allows customers to start a new conversation instead of continuing the existing one. It doesn't clear the current conversation, but it is a good start. Take a look at our docs here for more info.

View comment · Posted Mar 07, 2025 · Greg Katechis

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Greg Katechis commented,

Community comment Developer - Zendesk APIs

Hi Rohit! The behavior that you mention is expected…the redirect rules will only work if you archive or delete them, as we note here in our documentation.

View comment · Posted Mar 07, 2025 · Greg Katechis

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