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Greg Katechis

Zendesk Developer Support Team
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Activity overview

Latest activity by Greg Katechis
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    Greg Katechis commented,

    Hi David! It's difficult to say exactly what the issue may be from the snippet that you shared. There is an event listener that's firing both of your `if` statements and it seems that the second on...

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    Greg Katechis commented,

    Hi Rafal! At this time, we are not currently supporting Android 12. The engineering team is targeting an EOY release and if you'd like to track this issue further, you can take a look at this issue...

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    Greg Katechis commented,

    Hi Neil Hannah, sorry to hear about the headaches you're running into! I've seen some internal tickets that were created for your team regarding this issue and I've been trying to find some logs th...

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    Greg Katechis commented,

    Hi Ritik! If you are using a SAML or JWT SSO option, you are not able to utilize Zendesk authentication any longer. In the event that you experience an issue with your SSO, you do have options if y...

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    Greg Katechis commented,

    Hi Dan, thanks for the question! The URL is the only available option to download the attachment files at this time. If you have a suggestion for some other methods though, please let me know what ...

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    Greg Katechis commented,

    Hi Sergei! This is something that I'd like to investigate a bit deeper than we can here in the community. I'm going to open a private ticket with you with some questions and once we get to the root...

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    Greg Katechis commented,

    Hi Cesar! These strings are located in the iOS Support SDK, which you can find in these docs. Let us know if you have any additional questions!

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    Greg Katechis commented,

    Hi Mike, I'm going to be the bearer of bad news here. :( It isn't possible to display content from another brand in your widget, as, for these purposes, each brand is treated as a separate Zendesk ...

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    Greg Katechis commented,

    Hi Pavel! Since webhooks are used by Triggers and Automations, they are only available for ticket events and not for anything else, such as orgs and users. We do have another option that would allo...

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    Greg Katechis commented,

    Hi Liron! To make sure that I give you the correct response, could you let me know which APIs you're looking to utilize? Typically, if you're using most of our APIs, the curl examples will only req...