Greg Katechis
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Last activity
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Activity overview
Latest activity by Greg Katechis-
Greg Katechis commented,
Hi Bohdan! Could you please share the configuration so that we can see what could be occurring? Please provide as many details as you can!
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Greg Katechis commented,
Hi Derek! There is a post in our community from a few years back that is still a valid solution for this use-case that you can read about here. There are comments in the last couple of pages that m...
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Greg Katechis commented,
My apologies, I'm not sure how I read "pagination" when you were discussing incremental endpoints. You can get this data by side-loading ticket metrics onto the incremental call. It will return all...
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Greg Katechis commented,
Ah, in that case you'll need to do this with a ZAF app in the ticket sidebar location with this action.
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Greg Katechis commented,
Hi again Onur! This is only available on the web widget. As with my last post, you could create your own UI and utilize our API providers if you wanted something similar to this in your application.
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Greg Katechis commented,
Hi Onur! No, this is not a customizable or movable element. You will want to create your own UI with our API providers instead of utilizing the SDKs theming if that is the look you're going for.
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Greg Katechis commented,
This is a duplicate post to this one.
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Greg Katechis commented,
Hi Patryk! That's definitely not the expected behavior from our ticket metrics endpoint...that endpoint specifically excludes archived data. I just tested this in my account and I'm not seeing the ...
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Greg Katechis commented,
Hi Julia! Could you explain the specific problem that you're having here? Is the message failing to send or is it simply not passing the email and name over? Additionally, if you could please look ...
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Greg Katechis commented,
Hi Michal! The ticket metrics endpoint does support pagination and the data structure that it returns is the same regardless of whether you use the regular list method or add on the pagination. Pag...