Guy Dee
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Articles
Recent activity by Guy Dee-
My customers are receiving blank emails from ticket updates
Issue symptoms My agents are making updates to tickets that do not include a public comment. However, customers still receive an email notification informing them the ticket was updated. How do I t...
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Can I be notified of an SLA breach?
Question Can I be notified of an SLA breach? Answer Yes. It is possible to build automations that send notifications of upcoming SLA breaches by using the condition Ticket: Hours until next SLA b...
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How do I find my Zendesk Sell subdomain?
Question I am a Zendesk Sell customer who signed up after January 6th, 2020. How do I find my Zendesk subdomain? Answer If you're already signed in to Zendesk Sell you can find your Zendesk subdom...
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Why does the subject line in my email notifications say "Untitled ticket"?
Question When using the placeholder {{ticket.title}} in a trigger or automation, the placeholder doesn't render the ticket subject and instead displays Untitled ticket. How do I stop that? Answer T...