Hannah Meier
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Activity overview
Latest activity by Hannah Meier-
Hannah Meier commented,
Hello, I just wanted to check in and see if you were still experiencing these issues after the fix was released? If not, can you please gather some recent examples (after November 22) Best,Hannah
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Hannah Meier commented,
Hello Sara, Then you for reaching out to us. Sorry for the delay in response. However, I hope to have good news for you. This sounds like it was caused by an issue for which we've already deployed ...
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Hannah Meier created an article,
Why do I see discrepancies between Insights and Explore?
Question Why do I see discrepancies between Insights and Explore in my reporting? Answer There are several reasons why you may see slightly different numbers in Insights and Explore. The most commo...
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Hannah Meier created an article,
Explore recipe: Created tickets per month compared to the previous month
In this recipe, you will learn how to create a report that shows you the number of created tickets per month compared to the percentage of created tickets in the previous month. What you'll nee...
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Hannah Meier created an article,
Why does my data change for dates in the past?
Question Why does my data change for dates in the past? Each time I look at a report for a time period in the past, the data changes. For example, for the period of last month, the query showed a f...
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Hannah Meier created an article,
What day is the start of the week for Explore's week attributes?
Question What day is the start of the week for Explore's week attributes? Answer There are two different behaviors for which day of the week a time filter or attribute starts. Weeks in the Week of ...
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Hannah Meier created an article,
Discrepancies between Explore and legacy Overview, Leaderboard and Satisfaction reporting tabs
Question I have reports I've created within Explore. When I compare the data on my Explore reports, it doesn't match up with the data on my Reporting Overview. What is causing this data discrepa...
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Hannah Meier created an article,
Explore recipe: Backlog tickets by month
In this recipe, you'll learn how to create a query that displays the number of tickets that were unsolved in your account at the end of each month. This article contains the following topics: W...
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Hannah Meier created an article,
Why does the Backlog dataset only show the Backlog recorded - Hour as 23?
Question Why does the Backlog dataset only show Backlog recorded - Hour as 23? Answer Because backlog data is captured on a per-day basis, it cannot be segmented hourly. The Backlog recorded - Hour...
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Hannah Meier commented,
Hello @..., You can do this by changing the last part of the formula, which formats the date. For example, if you want this formula to show the year and week number, you can change the formula to t...