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Hiedi Kysther

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Activity overview

Latest activity by Hiedi Kysther
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    Hiedi Kysther commented,

    1. Chat
    2. ...
    3. Zendesk messaging
    4. Messaging vs. live chat: Which is right for you?

    Hi Samantha, Based on the prompt you are getting in your Chat Dashboard, you are most likely still in Agent Workspace. After disabling Messaging please disable Agent Workspace in your account. Here...

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    • Hiedi Kysther
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    Hiedi Kysther commented,

    1. Admin Center
    2. ...
    3. Managing your team
    4. Creating groups

    Hi @... Absolutely! Creating a custom user field will definitely work on your target workflow. Once the end-users have the proper user field in their profile. You can use custom user fields in Trig...

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    • Hiedi Kysther
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