Hiedi Kysther
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Total activity39
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes3
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Subscriptions20
Activity overview
Latest activity by Hiedi Kysther-
Hiedi Kysther commented,
Hey Takuya Matsuda In order for us to assist you better, I've created a ticket on your behalf so we can help you fix your issue. Please check your email for more information. Have a great day!Regar...
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Hiedi Kysther commented,
Hi Prashanth Pacchu,To help resolve your issue, I've created a ticket on your behalf. I went ahead and escalate your case to our finance team so they can assist you with your payment issue. Please ...
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Hiedi Kysther commented,
Hi Ricardo, Custom Roles are only available for Enterprise users. If you are using an Enterprise plan, you may follow this article on how to set up a restriction: Creating custom roles and assigni...
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Hiedi Kysther commented,
Hi CJ Johnson, You seem to be on the right path in installing the app. After selecting your account, you should be routed to your Chat settings and see this page: If you are not getting this, I sug...
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Hiedi Kysther commented,
Hey Riah Lao! Currently, Dynamic Content is not supported in Chat Shortcut. You may check this article for more information about limitations in Agent Workspace. We are constantly innovating our pr...
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Hiedi Kysther commented,
Hi Nancy! Correct! Closed tickets will be created via email or to any channel actually. So in your case, if the original ticket is already Closed, and the customer responds via email, a follow-up t...
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Hiedi Kysther commented,
Hey Maik, You can re-order the position of your Ticket Views by clicking the 3-dot icon (image below) to reorganized your Views. I hope this helps!
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Hiedi Kysther commented,
Hey Lucy Mills, Unfortunately, this is not possible if the email is suspended. But, you can view original email from your provider's mailbox. Remember, emails that were forwarded to Zendesk came fr...
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Hiedi Kysther commented,
Hi Tim Baron, For your convenience, I've created a ticket on your behalf. You can reply to my email with the HTML signature so we work on this together. Keep your eyes peeled for my email and I loo...
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Hiedi Kysther commented,
Hi Andrew Radici, We appreciate your time bringing this issue up. I know how crucial this is so I've created a ticket on your behalf so we can investigate this issue further. Please check your ema...