Hubert C
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Total activity23
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Last activity
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Activity overview
Latest activity by Hubert C-
Hubert C created an article,
Can I add a tag to a user with a trigger action?
Question Can I add a tag to a user with a trigger action? How can I check if a user tag was added by a trigger? Answer User tags cannot be directly added to a user's profile using a trigger action...
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Hubert C created an article,
I'm unable to edit the ticket subject
Issue symptoms I tried to edit the ticket subject field but the edit does not appear in either the ticket events or the ticket subject itself. Resolution steps This issue occurs because of two prim...
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Hubert C created an article,
What is the minimum internet speed requirement for Zendesk Talk and Chat?
Question What is the minimum internet speed requirement for Zendesk Talk and Chat? Answer We do not have a set minimum speed requirement as there are external factors that can affect the network sp...
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Hubert C created an article,
Trigger based on the Received at condition is firing on all tickets
Issue symptoms I created a trigger using the Received at condition, and it is now firing on all tickets. Resolution steps When you forward incoming email to your account, Support recognizes the cr...
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Hubert C commented,
Official comment Hello Himanshu, Guide Lite does not include the functionality of submitting and tracking requests in the help center Customer Portal which is essentially ticket forms. For more information regardi...
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Hubert C commented,
Official comment Hello Sunita, I am afraid this is working as design as specified in article Causes for ticket suspension. Out of office and vacation auto-generated response emails are suspended by our system. If y...
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Hubert C commented,
Official comment Hello Jamie, I think our side conversation functionality will work for your workflow that you are trying to accomplish. Please refer to article Using side conversations in tickets and Using side c...
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Hubert C commented,
Thank you for this information!
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Hubert C commented,
Hello Aggelos! I understand you've chatted with our colleague regarding this issue and was able to resolve it on your own. If you have any tips on what you did to resolve it, we'd love to know!
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Hubert C commented,
Hello Samantha, Based on the workflow provided, there are a couple of ways to work this out. 1. You are welcome to create two different schedules to accommodate for your team separate time schedule...