Hubert C

Total activity

25
Last activity

June 07, 2022 16:06
Member since

April 14, 2021 00:34
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0
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12

Activity overview

Latest activity by Hubert C

Hubert C created an article, May 16, 2022 12:11
I'm unable to edit the ticket subject
Issue symptoms I tried to edit the ticket subject field but the edit does not appear in either the ticket events or the ticket subject itself. Resolution steps This issue occurs because of two prim...
- Hubert C
- Edited May 17, 2022 12:00
- 2 followers
- 0 comments
- 0 votes
Hubert C created an article, November 10, 2021 22:08
What is the minimum internet speed requirement for Zendesk Talk and Chat?
Question What is the minimum internet speed requirement for Zendesk Talk and Chat? Answer We do not have a set minimum speed requirement as there are external factors that can affect the network sp...
- Hubert C
- Edited November 17, 2021 20:01
- 1 follower
- 0 comments
- 0 votes
Hubert C created an article, October 16, 2021 03:27
Trigger based on the Received at condition is firing on all tickets
Problem I created a trigger using the Received at condition, and it is now firing on all tickets. Solution When you forward incoming email to your account, Support recognizes the created ticket as...
- Hubert C
- Edited March 18, 2022 15:46
- 3 followers
- 6 comments
- 1 vote
Hubert C commented, September 07, 2021 21:32
Official comment
Hello Himanshu, Guide Lite does not include the functionality of submitting and tracking requests in the help center Customer Portal which is essentially ticket forms. For more information regardi...
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- Hubert C
- Created September 07, 2021 21:32
- 0 votes
Hubert C commented, August 09, 2021 20:41
Official comment
Hello Sunita, I am afraid this is working as design as specified in article Causes for ticket suspension. Out of office and vacation auto-generated response emails are suspended by our system. If y...
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- Hubert C
- Created August 09, 2021 20:41
- 0 votes
Hubert C commented, July 07, 2021 21:45
Official comment
Hello Jamie, I think our side conversation functionality will work for your workflow that you are trying to accomplish. Please refer to article Using side conversations in tickets and Using side c...
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- Hubert C
- Created July 07, 2021 21:45
- 0 votes
Hubert C commented, June 28, 2021 15:58
Official comment
Hello Fokina, Unfortunately, Status is a system field that does not allow for many changes. I am sorry about that. You are welcome to add some information in the field description. Please let me kn...
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- Hubert C
- Created June 28, 2021 15:58
- 0 votes
Hubert C commented, March 24, 2021 18:55
Hello Edwin! There are no plans to implement " Shopify triggers within Zendesk macros " functionality in the near future. Please feel free to reflect that on our product feedback page so our produc...
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- Hubert C
- Created March 24, 2021 18:55
- -1 votes
Hubert C commented, March 19, 2021 16:02
Thank you for this information!
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- Hubert C
- Created March 19, 2021 16:02
- 0 votes
Hubert C commented, March 18, 2021 22:18
Hello Aggelos! I understand you've chatted with our colleague regarding this issue and was able to resolve it on your own. If you have any tips on what you did to resolve it, we'd love to know!
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- Hubert C
- Created March 18, 2021 22:18
- 0 votes