Hubert C

1. Objects and rules
2. Objects and rules advice and troubleshooting
3. Ticket editor, assignee, and requestor

Issue symptoms I tried to edit the ticket subject field but the edit does not appear in either the ticket events or the ticket subject itself. Resolution steps This issue occurs because of two prim...

• Hubert C
• Edited February 03, 2023 16:23
• 5 followers
• 4 comments
• 0 votes

1. Objects and rules
2. Objects and rules advice and troubleshooting
3. Triggers and automations

Question Can I add a tag to a user with a trigger action? How can I check if a user tag was added by a trigger?  Answer User tags cannot be directly added to a user's profile using a trigger action...

• Hubert C
• Edited January 12, 2023 22:53
• 1 follower
• 0 comments
• 0 votes

1. Account
2. Account advice and troubleshooting
3. How to solve general issues with the account

Question What is the minimum internet speed requirement for Voice and live chat? Answer Zendesk doesn't have a set requirement for minimum speed because there are external factors that can affect t...

• Hubert C
• Edited February 03, 2023 13:03
• 1 follower
• 0 comments
• 0 votes

1. Email
2. Email advice and troubleshooting
3. How to solve issues with the email channel

Issue symptoms I created a trigger using the Received at condition, and it is now firing on all tickets.  Resolution steps When you forward incoming email to your account, Support recognizes the cr...

• Hubert C
• Edited January 06, 2023 09:30
• 6 followers
• 8 comments
• 1 vote