Hubert C
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Votes on activity by Hubert C-
Trigger based on the Received at condition is firing on all tickets
Problem I created a trigger using the Received at condition, and it is now firing on all tickets. Solution When you forward incoming email to your account, Support recognizes the created ticket as...
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I'm unable to edit the ticket subject
Issue symptoms I tried to edit the ticket subject field but the edit does not appear in either the ticket events or the ticket subject itself. Resolution steps This issue occurs because of two prim...
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What is the minimum internet speed requirement for Zendesk Talk and Chat?
Question What is the minimum internet speed requirement for Zendesk Talk and Chat? Answer We do not have a set minimum speed requirement as there are external factors that can affect the network sp...