
Hubert C
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Votes on activity by Hubert C-
Trigger based on the Received at condition is firing on all tickets
Issue symptoms I created a trigger using the Received at condition, and it is now firing on all tickets. Resolution steps When you forward incoming email to your account, Support recognizes the cr...
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Can I add a tag to a user with a trigger action?
Question Can I add a tag to a user with a trigger action? How can I check if a user tag was added by a trigger? Answer User tags cannot be directly added to a user's profile using a trigger action...
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I'm unable to edit the ticket subject
Issue symptoms I tried to edit the ticket subject field but the edit does not appear in either the ticket events or the ticket subject itself. Resolution steps This issue occurs because of two prim...
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What is the minimum internet speed requirement for Zendesk Talk and Chat?
Question What is the minimum internet speed requirement for Voice and live chat? Answer Zendesk doesn't have a set requirement for minimum speed because there are external factors that can affect t...