Jacquelyn Brewer
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Total activity240
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Last activity
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Member since
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Followed by12 users
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Activity overview
Latest activity by Jacquelyn Brewer-
Jacquelyn Brewer commented,
New EAP for Support: Object triggers for custom objects Object triggers enable you to create and run triggers based on events with your custom object records. You can build condition statements bas...
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Jacquelyn Brewer commented,
New beta for Support: Deploying automations from premium sandboxes Zendesk is working to enhance premium sandbox functionality by supporting the deployment of new and updated automations directly t...
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Jacquelyn Brewer commented,
idil At this time Support ticket triggers can't update closed or archived tickets. Object triggers are wholly separate from ticket triggers. They fire when a record is created or updated for that o...
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Jacquelyn Brewer created an article,
Creating and using object triggers (EAP)
What's my plan? Note: Object triggers for custom objects are currently in an Early Access Program (EAP). You can sign up for the EAP here. In addition to using custom objects related to tickets ...
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Jacquelyn Brewer commented,
Daniel Rafeedie The Request format that you specify when creating the webhook determines the structure of the request body you define in the trigger. If you select JSON, you'll indeed need to manua...
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Jacquelyn Brewer created an article,
About the data importer
What's my plan? Attention: The data importer is currently in an open beta. The data importer provides a more consistent experience for bulk importing data into Zendesk. ...
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Jacquelyn Brewer created an article,
Managing agent interface settings for Support
What's my plan? When you think of the agent experience for Zendesk support, you might think of the Zendesk Agent Workspace or agent roles. These are both big components of the agent experience, b...
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Jacquelyn Brewer commented,
Thanks for all of the feedback, everyone. I'll make sure the Product team is aware of your difficulties and suggestions.
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Jacquelyn Brewer commented,
TrackMan A/S and Jason V Thanks for this feedback. I've passed it along to the Product Manager. Please note that in all cases of skills timing out, agents must take some action so the system reeva...
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Jacquelyn Brewer commented,
Ryan Clarke There isn't an automated way to migrate legacy custom objects to the new custom object experience. However, we've published a tutorial on how to do it manually. See Migrating legacy cus...