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Jacquelyn Brewer

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Activity overview

Latest activity by Jacquelyn Brewer
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    Jacquelyn Brewer commented,

    Drago Markov The migration is currently only for HTTP targets. URL targets aren't being deprecated or migrated at this time, though you can manually recreate your URL targets as webhooks if you'd l...

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    Jacquelyn Brewer created an article,

    Managing custom organization fields

    Fastpath: Admin Center > People > Configuration > Organization fields Admins and agents with permissions can create and manage custom organization fields. Custom organization fields are visible...

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    Jacquelyn Brewer created an article,

    Managing custom user fields

    Fastpath: Admin Center > People > Configuration > User fields Admins and agents with permissions can create and manage custom user fields. Custom user fields are visible to all agents and are edi...

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    Jacquelyn Brewer commented,

    Mark Leci The migration is currently only for HTTP targets. URL targets aren't being deprecated or migrated at this time.

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    Jacquelyn Brewer commented,

    Kevin Lewis this migration and deprecation only applies to HTTP targets. Targets created from Zendesk Integrations aren't being migrated or deprecated at this time. For more information, see the an...

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    Jacquelyn Brewer created an article,

    What's new in Zendesk: November 2021

    Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Messaging and live chat Explore Guide Zendesk Su...

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    Jacquelyn Brewer created an article,

    About the Roles page

    The Roles page in Zendesk Admin Center provides a focused place for administrators to create, manage, and assign roles for their team. The following topics are covered in this article: Accessin...

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    Jacquelyn Brewer created an article,

    Creating webhooks in Admin Center

    Fastpath: Admin Center > Apps and integrations > Webhooks > Webhooks A webhook sends an HTTP request to a specified URL in response to an event, such as a trigger or automation firing in Zendesk...

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    Jacquelyn Brewer created an article,

    Using groups

    As described in About organizations and groups, groups are used to create collections of team members based on criteria those team members have in common. Groups can be used in business rules and...

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    Jacquelyn Brewer created an article,

    About the Team members page

    The Team members page in Zendesk Admin Center provides a focused place for administrators to create and manage team members (formerly called staff, agents, and admins). This list includes all use...