Jacquelyn Brewer
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Total activity147
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Last activity
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Activity overview
Latest activity by Jacquelyn Brewer-
Jacquelyn Brewer created an article,
Using lookup relationship fields
A lookup relationship field is a custom field that you can use to establish relationships between tickets, users, and organizations. This article contains the following topics: Un...
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Jacquelyn Brewer commented,
New EAP for Support: Access log API The Access log API provides access to a 90 day record of what agents have accessed in your account. We call these the “read” events and the Access log API is you...
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Jacquelyn Brewer commented,
New EAP for Admin Center: A unified way to set agent status across Support, Messaging, and Talk Rather than needing to manually maintain separate statuses for Support, Messaging, and Talk, the Agen...
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Jacquelyn Brewer created an article,
Managing malicious attachments
Malware scanning is a security feature that scans all file attachments to tickets and blocks any that are flagged as potentially malicious. When an attachment is flagged as ...
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Jacquelyn Brewer commented,
Dave Kaminsky (Qumulo) Chris posted the following comment on the Announcement about support for placeholders: https://support.zendesk.com/hc/en-us/articles/4408826284698/comments/4411110247322. In ...
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Jacquelyn Brewer created an article,
Using custom fields
Custom fields provide a way to store additional information about tickets, organizations, and users. The custom fields are visible to all team members, and can be used in business rules and repo...
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Jacquelyn Brewer commented,
Yaniv Dayan - About a week ago we updated the announcement with information about webhooks created by Zendesk integrations, including Jira. Here's a link to a comment that summarizes the changes: h...
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Jacquelyn Brewer created an article,
Removing personally identifiable information from the audit log
Fastpath: Admin Center > Account > Audit log > Audit log Admins have the ability to permanently delete users, which removes the user from the system. This might be necessary because of General ...
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Jacquelyn Brewer commented,
Jalerson Lima, the automated migration and deprecation process begins February 22, 2022. It will take some time to perform the migration for all accounts, so it's impossible to give a precise date ...
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Jacquelyn Brewer commented,
New EAP for Support and Messaging: New routing for tickets and messages by priority and agent availability Zendesk has a variety of ways to route tickets, but the new Routing EAP provides a way to ...