Jacquelyn Brewer
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Total activity128
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Last activity
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Activity overview
Latest activity by Jacquelyn Brewer-
Jacquelyn Brewer created an article,
Translating custom agent statuses using dynamic content
Unified agent status is part of omnichannel routing that enables agents to set a single unified status for Support, Talk, and Messaging. If you support multiple languages, you ...
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Jacquelyn Brewer commented,
Hi CJ Johnson. Thanks for your feedback. I added links to the Agent Workspace and omnichannel routing articles that outline their respective requirements and limitations and clarified that all requ...
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Jacquelyn Brewer commented,
We've added more details about the now-required default ticket closing automation:"Additionally, to mitigate performance issues, the default ticket closing automation, titled "Close ticket 4 days a...
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Jacquelyn Brewer created an article,
Enabling idle timeout for unified agent statuses
Fastpath: Admin Center > Objects and rules > Omnichannel routing > Idle timeout Unified agent status is part of omnichannel routing and provides a way for agents to control availability for Su...
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Jacquelyn Brewer created an article,
Managing unified agent statuses
Fastpath: Admin Center > Objects and rules > Omnichannel routing > Agent statuses Unified agent status is part of omnichannel routing and provides a way for agents to control ava...
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Jacquelyn Brewer created an article,
About unified agent status
Fastpath: Admin Center > Objects and rules > Omnichannel routing > Agent statuses Unified agent status is part of omnichannel routing and provides a way for agents to control availability for ...
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Jacquelyn Brewer created an article,
Managing agent capacity rules
Fastpath: Admin Center > Objects and rules > Omnichannel routing > Capacity rules Capacity rules are part of omnichannel routing that help you balance your team workload by sett...
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Jacquelyn Brewer created an article,
Viewing agents assigned to a capacity rule
Fastpath: Admin Center > Objects and rules > Omnichannel routing > Capacity rules Capacity rules in omnichannel routing help you balance your team workload by setting capacities...
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Jacquelyn Brewer created an article,
Disabling omnichannel routing
Fastpath: Admin Center > Objects and rules > Omnichannel routing > Routing configuration If you no longer want to use omnichannel routing, you can turn it off. There are two parts to disabling...
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Jacquelyn Brewer created an article,
Using lookup relationship fields
A lookup relationship field is a custom field that you can use to establish relationships between tickets, users, and organizations. This article contains the following topics: Und...