Jacquelyn Brewer
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Total activity147
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Last activity
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Activity overview
Latest activity by Jacquelyn Brewer-
Jacquelyn Brewer commented,
New EAP for Support: Access log API The Access log API provides access to a 90 day record of what agents have accessed in your account. We call these the “read” events and the Access log API is you...
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Jacquelyn Brewer commented,
New EAP for Admin Center: A unified way to set agent status across Support, Messaging, and Talk Rather than needing to manually maintain separate statuses for Support, Messaging, and Talk, the Agen...
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Jacquelyn Brewer created an article,
Managing malicious attachments
Malware scanning is a security feature that scans all file attachments to tickets and blocks any that are flagged as potentially malicious. When an attachment is flagged as ...
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Jacquelyn Brewer commented,
Dave Kaminsky (Qumulo) Chris posted the following comment on the Announcement about support for placeholders: https://support.zendesk.com/hc/en-us/articles/4408826284698/comments/4411110247322. In ...
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Jacquelyn Brewer commented,
Yaniv Dayan - About a week ago we updated the announcement with information about webhooks created by Zendesk integrations, including Jira. Here's a link to a comment that summarizes the changes: h...
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Jacquelyn Brewer created an article,
Removing personally identifiable information from the audit log
Fastpath: Admin Center > Account > Audit log > Audit log Admins have the ability to permanently delete users, which removes the user from the system. This might be necessary because of General Da...
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Jacquelyn Brewer commented,
Jalerson Lima, the automated migration and deprecation process begins February 22, 2022. It will take some time to perform the migration for all accounts, so it's impossible to give a precise date ...
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Jacquelyn Brewer commented,
New EAP for Support and Messaging: New routing for tickets and messages by priority and agent availability Zendesk has a variety of ways to route tickets, but the new Routing EAP provides a way to ...
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Jacquelyn Brewer commented,
Drago Markov The migration is currently only for HTTP targets. URL targets aren't being deprecated or migrated at this time, though you can manually recreate your URL targets as webhooks if you'd l...
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Jacquelyn Brewer created an article,
Managing custom organization fields
Fastpath: Admin Center > People > Configuration > Organization fields Admins and agents in custom roles with permissions can create and manage custom organization fields. Custom organization fi...