Jake Bantz
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Total activity159
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Last activity
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Activity overview
Latest activity by Jake Bantz-
Jake Bantz commented,
Håvard Skare, This article is super helpful in tracking down why a ticket was not enriched by intelligent triage: Why didn’t intelligent triage add predictions to a ticket? Can you please see if th...
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Jake Bantz commented,
Hi Eric, Thanks for sharing your feedback! This is on our roadmap, but I'm also pulling your input into our product feedback to help guide our path as we develop such features.
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Jake Bantz created an article,
Using intelligent triage to identify and act on ticket escalations
Attention: You must have the Advanced AI add-on to use the features described in this article. Ticket escalations can take many forms. A customer interaction might need to be ...
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Jake Bantz commented,
Hi Tatiana Christensen, I'm glad you're finding use out of the resources we've put together! There are a couple of approaches you could take when the agents see the intents as incorrect. You could ...
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Jake Bantz commented,
Tom Erik Skjønsberg, Thanks for the feedback! That could be pretty powerful for sure. I'm going to pull this into our product feedback repository to make sure it's considered in future iterations w...
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Jake Bantz commented,
Hello! Be sure you are adding a context to the placeholder like requester or current_user. We have more information about the context the product is expecting in this article.
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Jake Bantz commented,
Viachaslau Skorbezh I'm glad you're keeping up to date on what we're building. 😀 I'll make sure my colleagues see your point about combining summary and intent. For reporting - yes! There are some ...
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Jake Bantz commented,
Hi Viachaslau Skorbezh, Thanks for taking the time to provide us with feedback. Hopefully you have found it already, but our team is working hard to build and enhance the ticket summarization featu...
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Jake Bantz commented,
Hi Brian Greenberg, You're very timely! We just announced generative replies in a bot here. Are you also looking for functionality like this, but to occur via a trigger/ticket comment? Are you look...
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Jake Bantz commented,
Reshma Patel thanks for the fast response and input!