Jake Bantz
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Total activity127
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Last activity
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Activity overview
Latest activity by Jake Bantz-
Jake Bantz created an article,
Some help center searches produce fewer results than other searches for the same term
Issue symptoms When searching the help center using the same term, one of the following occurs: Search results are identical. Some searches are returning more or fewer results than others. Searche...
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Jake Bantz commented,
Ian Marston do you mean you want intelligent triage to ignore specific tickets altogether based on certain conditions? If that's the case - at this time the only way to include/exclude tickets from...
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Jake Bantz created an article,
Explore recipe: Comparing intelligent triage intent predictions with a custom About field
What's my plan? Many customer support operations using Zendesk already encourage their agents or end users to select the theme of the ticket or issue type in a custom ticket field (or fields). The...
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Jake Bantz commented,
Lisa Sedlak, Lila is right on with their suggestion. There is a limitation that using these workarounds, it is not possible to hide the article from search (this is discussed a little earlier in th...
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Jake Bantz created an article,
Intelligent triage use cases and workflows (EAP)
What's my plan? Note: Intelligent triage is currently available as part of an early access program (EAP). See Requirements for using intelligent triage. Intell...
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Jake Bantz commented,
Super helpful feedback. Thanks for bringing it up!
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Jake Bantz commented,
CJ Johnson - Intelligent triage will detect the language for all new tickets for any channels enabled for intelligent triage. The alternate methods of language detection are focused particularly on...
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Jake Bantz commented,
Hi Harper Dane! Thank you for the feedback! The intelligent triage models are continually evolving so while you cannot provide feedback to/train the model at this time, we continue to strive to mak...
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Jake Bantz created an article,
Best practices for getting started with intelligent triage (EAP)
What's my plan? Note: Intelligent triage is currently available as part of an early access program (EAP). See Requirements for using intelligent triage. Intell...
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Jake Bantz created an article,
Announcing suggested macros on the Mobile SDK and Channel framework
Announced on Rollout on October 4, 2022 October 3, 2022 This announcement includes the following topics: What's changing? Why is Zendesk making this change? What do I need to do? What's c...