Jake Bantz
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Total activity186
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Last activity
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Activity overview
Latest activity by Jake Bantz-
Jake Bantz commented,
Hi Shannon, Thanks for reaching out. I've pulled this insight into our product feedback tool to make sure it can be considered for future enhancements. I was curious - where would you want (or what...
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Jake Bantz commented,
Hi everyone! Have you explored using intelligent triage in any of your workflows? This allows for routing and business rule customization based on the language the end-user uses to start the conver...
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Jake Bantz commented,
Hi Mindy, I believe you're still on Zendesk Chat and not using Messaging in the Agent Workspace. Is that correct? I did test some summaries on my internal account on Chat (not messaging) tickets, a...
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Jake Bantz commented,
Hi Elina, This is expected behavior as of today. A follow-up ticket inherits the ticket fields from the original/parent ticket (more info here). If you would like, you could consider adding a trigg...
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Jake Bantz commented,
tina y since you're looking at some enhancements around the EAP generative bot experience, I highly recommend to start a new post or see if you can find a similar thread in this topic so our bots t...
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Jake Bantz commented,
Official comment Hey everyone! I just wanted to check in here that Explore reporting for the agent generative AI features is something we're actively working on. We're looking to release in the next couple of month...
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Jake Bantz commented,
Thanks for sharing your insights here. We're actively tracking feedback on this theme. I'll make sure to pull this in for our Product Manager working on the Generative AI tooling to see and incorpo...
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Jake Bantz commented,
Thanks John, We notice similar where the model is responding to the message rather than revising/enhancing it. I saw some success in my desired enhancement if I added some instruction to the messag...
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Jake Bantz commented,
Hi John Ellery, Thanks for providing this. I've flagged this for our Engineers to have a look. I was able to replicate the behavior using your message, but a similar but unique message I crafted my...
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Jake Bantz commented,
Hi John, Definitely some valid enhancements to the comment enhancement tools. I'll make sure to pull those into our product feedback. A pointer which might work for you - you can add something like...