Jakub Konik
Senior Product Manager for Zendesk Sell
-
Total activity72
-
Last activity
-
Member since
-
Following0 users
-
Followed by3 users
-
Votes2
-
Subscriptions24
Activity overview
Latest activity by Jakub Konik-
Jakub Konik created an article,
Announcing the early access program for merging suggestions in the Intelligence panel
Announced on Rollout starts March 12, 2024 March 12, 2024 We’re excited to announce that customers with the Advanced AI add-on can participate in the early access program (EAP) for merging ...
-
Jakub Konik created a post,
Announcing Merging suggestions EAP
We’re excited to announce an early access program (EAP) for the Merging suggestions feature. What does this EAP include? The merging suggestions feature shows tickets that might be potentially merg...
-
Jakub Konik commented,
Hey Tyler Nelson thanks for the report. This will be fixed today. Hey Ray Chan yes it will work for merged tickets, but we recommend redacting content before merging tickets. If you redact content ...
-
Jakub Konik created an article,
Announcing general availability of generative AI features for agents in Zendesk Support
Announced on Rollout on March 6, 2024 March 6, 2024 We’re excited to announce that the generative AI features for agents (summarize, expand and tone shift) are now available for our custome...
-
Jakub Konik created an article,
Announcing redaction suggestions EAP
Announced on Rollout on February 27, 2024 February 26, 2024 We’re excited to announce an early access program (EAP) for the redaction suggestions feature. What's changing and why? The redac...
-
Jakub Konik created a post,
Announcing Redaction suggestions EAP
We’re excited to announce an early access program (EAP) for the Redaction suggestions feature. What does this EAP include? The redaction suggestions feature automatically highlights certain types o...
-
Jakub Konik commented,
Hey Supervisor, the Summary button is located in the Intelligence panel. You can access it from the right-hand side context panel by clicking on the wand icon, see it here.
-
Jakub Konik commented,
Hi Gwendolyn Lee thank you for your report. The root cause for this problem is that OpenAI, our partner providing the technology for Summarize, Expand and Tone shift has an outage. They identified...
-
Jakub Konik created an article,
Announcing the similar tickets EAP
Announced on Rollout on October 6, 2023 Later this month We’re excited to announce an early access program (EAP) for the similar tickets feature. What’s changing and why? The similar ticket...
-
Jakub Konik created a post,
What is the Similar tickets EAP?
We’re excited to announce an early access program (EAP) for the Similar tickets feature. What does it include? The similar ticket feature allows agents to see a list of similar tickets in the Intel...