James G

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on agent reply brackets using the Updates history dataset

Hello Bharath Bhushan,It sounds like you are using the attribute "Assignee Name". If that is the case, the number of public comments (based on the formula you've sent) will be attributed to the "cu...

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• James G
• Edited March 01, 2022 07:07
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Need assistance with getting another user to be able to access Reporting/Explore

Hello Team RSH,Thank you for jumping in!Hi Sarah, I agree with Team RSH, by default if the dashboard is not shared with a user, that user won't be able to view it. You may also check this article f...

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• James G
• Edited February 24, 2022 06:47
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Zendesk Chat - Android attach file issue

Hi Станислав, "We can create a new file in app-specific folder and copy data into it"Currently, this is the only way to send a file, our Chat Provider API requires a File object to be provided and ...

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• James G
• Created March 23, 2021 14:02
• 0 votes