James Hanley

1. Community
2. Feedback - Ticketing System (Support)
3. Add the ability to search for custom organisation fields

Hey Craig, James here from the product team. This should be achievable by searching using the following syntax in the search box; org_field_key:value This article should be able to give you some mo...

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• James Hanley
• Created August 25, 2022 06:54
• 1 vote

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge.After considerable effort, we have made the difficult decision to pause further develo...

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• James Hanley
• Created August 18, 2022 04:03
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge. After considerable effort, we have made the difficult decision to pause further devel...

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• James Hanley
• Edited August 18, 2022 03:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Search results for user-specific queries should default to "users" tab instead of "tickets"

Thanks Collin, this is fantastic feedback thank you. I've forward your comment to our Staff Management product team for their review. James.

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• James Hanley
• Created May 26, 2022 01:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Search results for user-specific queries should default to "users" tab instead of "tickets"

Hey Colin, James here from the Zendesk Product team. If you're searching for end users, you can now do most of this directly in the new Customers page, accessible in the left hand nav directly bene...

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• James Hanley
• Edited May 18, 2022 22:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Tres Moore, I'm sorry it's not there yet, but we're definitely working towards it. My colleague @... is asking for feedback in a dedicated thread. Would love to hear what leads to you needing t...

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• James Hanley
• Edited April 22, 2022 07:49
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Kirill Akimov, my colleague Matt Bagnara actually just updated this thread to mark this item as Planned. His comment is pinned to the top of this thread for reference. Cheers,James

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• James Hanley
• Edited January 21, 2022 02:26
• 0 votes