James Hanley
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Total activity54
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Last activity
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Activity overview
Latest activity by James Hanley-
James Hanley commented,
Thanks Collin, this is fantastic feedback thank you. I've forward your comment to our Staff Management product team for their review. James.
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James Hanley commented,
Hey Colin, James here from the Zendesk Product team. If you're searching for end users, you can now do most of this directly in the new Customers page, accessible in the left hand nav directly bene...
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James Hanley commented,
Hey Tres Moore, I'm sorry it's not there yet, but we're definitely working towards it. My colleague Matt Bagnara is asking for feedback in a dedicated thread. Would love to hear what leads to you n...
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James Hanley commented,
Hey Kirill Akimov, my colleague Matt Bagnara actually just updated this thread to mark this item as Planned. His comment is pinned to the top of this thread for reference. Cheers,James
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James Hanley created an article,
Sunshine Profiles and Events EAP - v2 API launch
As Sunshine Profiles and Events prepares to move from Early Access to General Availability, we are making changes to our APIs to address customer feedback and improve the product. Today we are ann...
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James Hanley created an article,
Announcing General Availability of Sunshine Unified Profiles and Custom Events
Today we're excited to announce the General Availability of Sunshine Unified Profiles and Custom Events. Sunshine is our open and flexible CRM platform, that allows you to connect all your custome...
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James Hanley created an article,
Announcing General Availability of external_id identifier type in Sunshine Profiles and Events
Today we’re pleased to announce the General Availability release of external_id identifier type for Sunshine Profiles and Events. An external_id is used in Zendesk as an additional identifier such...
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James Hanley commented,
Hey Yakov, thanks for your candid feedback, I very much appreciate this has been a long time coming. When you delete the one organization, besides losing the linkage of tickets, are there any other...
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James Hanley commented,
Hey everyone, James here from the Zendesk Product Team. I wanted to provide an update an official update this highly requested feature. We're in the process of hiring a Product Manager who will be ...
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James Hanley commented,
Official comment Hey @..., James here from the Product Team. You ask a good question, so I thought I'd reply with an offical comment. The reason we allow duplicate domains across orgs is to support our multi-orgs f...