James Hanley
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Last activity
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Activity overview
Latest activity by James Hanley-
James Hanley commented,
Hey Kirill Akimov, my colleague Matt Bagnara actually just updated this thread to mark this item as Planned. His comment is pinned to the top of this thread for reference. Cheers,James
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James Hanley created an article,
Sunshine Profiles and Events EAP - v2 API launch
As Sunshine Profiles and Events prepares to move from Early Access to General Availability, we are making changes to our APIs to address customer feedback and improve the product. Today we are ann...
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James Hanley created an article,
Announcing General Availability of Sunshine Unified Profiles and Custom Events
Today we're excited to announce the General Availability of Sunshine Unified Profiles and Custom Events. Sunshine is our open and flexible CRM platform, that allows you to connect all your custome...
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James Hanley created an article,
Announcing General Availability of external_id identifier type in Sunshine Profiles and Events
Today we’re pleased to announce the General Availability release of external_id identifier type for Sunshine Profiles and Events. An external_id is used in Zendesk as an additional identifier such...
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James Hanley commented,
Hey Yakov, thanks for your candid feedback, I very much appreciate this has been a long time coming. When you delete the one organization, besides losing the linkage of tickets, are there any other...
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James Hanley commented,
Hey everyone, James here from the Zendesk Product Team. I wanted to provide an update an official update this highly requested feature. We're in the process of hiring a Product Manager who will be ...
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James Hanley commented,
Official comment Hey @..., James here from the Product Team. You ask a good question, so I thought I'd reply with an offical comment. The reason we allow duplicate domains across orgs is to support our multi-orgs f...
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James Hanley commented,
Hey folks, James here from the Zendesk product team. Happy to say this one is on our backlog - we're looking at an experience that when multiple orgs is enabled, an additional setting will be avail...
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James Hanley commented,
Got it, thanks Matt. One followup - once the information is in Zendesk, are you doing anything with it? For instance, using it in triggers, automations or other business rules? Or is the goal to si...
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James Hanley commented,
Hey Matt, James here from the Zendesk Product Team. Adding profile information from connected social channels is something that we're looking into. I know you gave some examples, but is there anyt...