James Hanley
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Last activity
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Activity overview
Latest activity by James Hanley-
James Hanley commented,
Thanks Dan, really appreciate the feedback and suggestion. I've shared with David Gillespie for the Salesforce sync also.
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James Hanley commented,
Official comment These bug reports have been resolved now.
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James Hanley commented,
Thanks Santino Scibelli, we're actively working to extend org merge to closed and Archived tickets, and will publish an update as soon as it is integrated into the Beta. You can see the full list o...
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James Hanley created a post,
Resolved - Early bug reports
CompletedHey Zendesk community, We've had two bug reports in the Org Merge Beta that we are addressing and plan to fix them both early next week; When both orgs in a merge have the same domain, the merge f...
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James Hanley commented,
Hey Matt, thanks for your question. When the organization is deleted after the merge the closed and archived tickets remain connected to the ticket requester (user), but not to the deleted organiza...
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James Hanley commented,
Hey Jimmy Rufo, you are correct, the feature is in a staggered rollout and you should see it in your account by EOD November 9th at the latest. Regarding updating closed / archived tickets, I can s...
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James Hanley commented,
Thank you so much for the feedback already folks! Mirek Kokes We're in the testing phase for updating Closed and Archived tickets so that should be in the near future. Denise Sehlmeyer Thanks so ...
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James Hanley commented,
Hey folks, As Brett has posted already, we've just launched the open beta of organization merge. I'm very glad to be able to provide this functionality after so many years, and we have a roadmap to...
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James Hanley created a post,
Planned improvements to the beta
The organization merge beta has some limitations that may not make it suitable for every customer and every use case. In the future, we will make some improvements that address these beta limitatio...
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James Hanley commented,
Awesome Clayton Waters! As an Open Beta you won't need to opt-in / sign-up for any early access program (EAP), it'll just be turned on in your account.We'll be dropping an important update on this...