James Hanley
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Recent activity by James Hanley-
Hey everyone, James here from the Zendesk Product Team. I wanted to provide an update an official update this highly requested feature. We're in the process of hiring a Product Manager who will be ...
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Official comment Hey @..., James here from the Product Team. You ask a good question, so I thought I'd reply with an offical comment. The reason we allow duplicate domains across orgs is to support our multi-orgs f...
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Hey @... James here from the Zendesk Product Team, thanks very much for your feedback. You can absolutely update existing users through our CSV import using just External Id - here is a link to our...
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Hey folks, James here from the Zendesk product team. Happy to say this one is on our backlog - we're looking at an experience that when multiple orgs is enabled, an additional setting will be avail...
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Got it, thanks Matt. One followup - once the information is in Zendesk, are you doing anything with it? For instance, using it in triggers, automations or other business rules? Or is the goal to si...
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Hey Matt, James here from the Zendesk Product Team. Adding profile information from connected social channels is something that we're looking into. I know you gave some examples, but is there anyt...
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Hey Katharine, Thanks very much for the detailed explanation, what you have described is exactly the sort of thing we're investigating. Right now, I think the solution you have in place is a good o...
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Hey Bryce, James here from the Product team. Thanks for your feedback. Can you elaborate a little more on your workflow and customer types? This is an area of the product we're interested in under...
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Hey Katharine, James here from the Zendesk Product team. There is nothing out of the box that supports this today, and I'm not familiar with any marketplace apps that do this. However, I believe yo...
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Hey @... We’re working on an update at the moment to show both the article name that the customer viewed and a linkto that article. It will hopefully be live at the start of Q2. Thanks,James