James Hanley

1. Community
2. Zendesk Suite Q&A
3. Customer Context View Language bug

Just a status update for anyone following. We have a fix in progress.  I will keep this thread up to date with changes as they occur. James

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• James Hanley
• Edited July 18, 2023 01:01
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Thanks Ian Morgan appreciate the update. We were unable to replicate ourselves, so also unsure if something temporarily stopped working - as long as it works now. James

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• James Hanley
• Created July 07, 2023 11:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Remove Email from User Profile

Hey Roshni Daftary, no timelines yet. I would be open to hearing more about your use case however, if you're open to meeting, or elaborating here. James

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• James Hanley
• Created July 07, 2023 11:17
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customer Context View Language bug

You've nailed this bug David Fortich. When there is update by an agent in one page, we publish an internal change event, invalidate cache, and refresh the UI with new values for all other pages and...

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• James Hanley
• Created July 07, 2023 11:04
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customer Context View Language bug

Hey David Fortich, thanks so much for raising this with us - this is indeed a bug. We're working on a fix for it and should be resolved shortly. I will marked this thread "Completed" when it is don...

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• James Hanley
• Created July 06, 2023 05:37
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Thanks for raising Ian Morgan, we'll look into this. James

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• James Hanley
• Created July 05, 2023 12:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customization of the context panel

Hey folks, James here from the Zendesk product team, Great news, we've just rolled out the ability to configure the Essentials Card. If you have an feedback on the experience, we'd love to hear it ...

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• James Hanley
• Created July 05, 2023 11:48
• 0 votes

1. People
2. ...
3. Users, groups, and organizations
4. Can I disable the welcome email notification for new end users?

Hey Kate B, I believe these auto-responses should be captured as suspended tickets. I'd recommend having a read through the article Understanding and managing suspended tickets and spam, there migh...

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• James Hanley
• Created July 05, 2023 11:37
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Zendesk community, James here from the product team.I’m writing today to update this thread that Org Merge development is underway!We'd committed to building this capability in 2022, but unfort...

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• James Hanley
• Edited September 22, 2023 01:49
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. End user can't see their organization tickets.

Hey Hsin-Hui Huang, James here from the Zendesk product team. If I understand your question correctly, you want to allow a user to see all tickets in an organization. If you update the Users settin...

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• James Hanley
• Created May 19, 2023 00:55
• 0 votes