James Hanley

1. Community
2. Feedback - Ticketing System (Support)
3. Add the ability to search for custom organisation fields

Hey Craig, James here from the product team. This should be achievable by searching using the following syntax in the search box; org_field_key:value This article should be able to give you some mo...

• View comment
• James Hanley
• Created August 25, 2022 06:54
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge.After considerable effort, we have made the difficult decision to pause further develo...

• View comment
• James Hanley
• Created August 18, 2022 04:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge. After considerable effort, we have made the difficult decision to pause further devel...

• View comment
• James Hanley
• Edited August 18, 2022 03:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Search results for user-specific queries should default to "users" tab instead of "tickets"

Thanks Collin, this is fantastic feedback thank you. I've forward your comment to our Staff Management product team for their review. James.

• View comment
• James Hanley
• Created May 26, 2022 01:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Search results for user-specific queries should default to "users" tab instead of "tickets"

Hey Colin, James here from the Zendesk Product team. If you're searching for end users, you can now do most of this directly in the new Customers page, accessible in the left hand nav directly bene...

• View comment
• James Hanley
• Edited May 18, 2022 22:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Tres Moore, I'm sorry it's not there yet, but we're definitely working towards it. My colleague @... is asking for feedback in a dedicated thread. Would love to hear what leads to you needing t...

• View comment
• James Hanley
• Edited April 22, 2022 07:49
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Kirill Akimov, my colleague Matt Bagnara actually just updated this thread to mark this item as Planned. His comment is pinned to the top of this thread for reference. Cheers,James

• View comment
• James Hanley
• Edited January 21, 2022 02:26
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Insight into the domain(s) associated with a given Organization when linking a User to an Organization

Thanks Chandra, this is great detail.  One follow up, my apologies; how do know which domain to use in the website field in SFDC when a business has changed their domain over time, do you maintain ...

• View comment
• James Hanley
• Created August 14, 2021 00:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Insight into the domain(s) associated with a given Organization when linking a User to an Organization

Hey @..., James here from the Zendesk product team - thanks very much for this feedback. This is something that we've heard before and evaluating, but nothing is yet planned. I wanted to clarify wi...

• View comment
• James Hanley
• Created August 13, 2021 07:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Yakov, thanks for your candid feedback, I very much appreciate this has been a long time coming. When you delete the one organization, besides losing the linkage of tickets, are there any other...

• View comment
• James Hanley
• Created August 13, 2021 06:23
• 0 votes