James Hanley

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

Hey folks, and thanks Scott Patterson for the detailed write up. Adding to what Kolten and JJ have already said, I can confirm that we are already working on the second bullet point in your post; a...

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• James Hanley
• Edited April 17, 2023 23:02
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Consolidated Notes View for Agents

Hey Jeff Contizano thanks for you feedback request. I wanted to share the Event Manager Pro app in the Zendesk Marketplace that allows configuration of custom events that agents can fill in from th...

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• James Hanley
• Edited April 17, 2023 01:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Remove Email from User Profile

Thanks Brett Elliott, hey folks, James here from the Product Team. As Brett mentioned in July, this item is not planned, and that has not changed.  Unfortunately, the removal of an email from the u...

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• James Hanley
• Edited April 14, 2023 07:51
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Hey Ahmed Zaid, I can confirm there are some changes forthcoming with Custom Objects, and yes they will eventually be part of the Related tab. Hey Fiona, you've stumbled across another one of our b...

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• James Hanley
• Created March 27, 2023 05:42
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. syncing users into the correct organization based on azure AD information.

Hey Daniel, There might be a more knowledgable member of the community, or the Zendesk product team, on the Azure integration. I will focus on the automatic adding of users to organizations part of...

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• James Hanley
• Edited March 27, 2023 05:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Field Filtering

Hey Stacy, thanks for detailing your use case, it's very helpful. I'm not sure if this is suitable, but I'm wondering if Lookup Relationship Fields can help you here. As an example, you could setup...

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• James Hanley
• Edited March 27, 2023 05:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notification when a new user register

Hey Simon, Zendesk doesn't send an email notification when a new user is created, however you should be able to achieve your outcome using our platform. For low code, admin friendly solution, both ...

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• James Hanley
• Edited March 27, 2023 04:41
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Organize Columns on the Organizations Page

Thanks Mark, I appreciate you confirming. I've marked this item as Not Planned so that fellow community members can see it and upvote. I definitely acknowledge there is a desire to add custom field...

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• James Hanley
• Created February 28, 2023 01:26
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Hey Ahmed Zaid, James here from the product team. At the moment the page is still in Beta, so it's missing some capabilities, such as setting end user access on the org. We're also evaluating some ...

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• James Hanley
• Created February 26, 2023 23:09
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Organize Columns on the Organizations Page

Hey Mark Molloy, James here from the product team, thanks for your feedback. We don't have anything planned to enable configurable columns on the Organizations page just now, but it would be great ...

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• James Hanley
• Created February 26, 2023 23:00
• 0 votes