James Hanley
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Votes on activity by James Hanley-
Official comment Hey @..., James here from the Product Team. You ask a good question, so I thought I'd reply with an offical comment. The reason we allow duplicate domains across orgs is to support our multi-orgs f...
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Hey folks, James here from the Zendesk product team. Happy to say this one is on our backlog - we're looking at an experience that when multiple orgs is enabled, an additional setting will be avail...
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Got it, thanks Matt. One followup - once the information is in Zendesk, are you doing anything with it? For instance, using it in triggers, automations or other business rules? Or is the goal to si...
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Hey Matt, James here from the Zendesk Product Team. Adding profile information from connected social channels is something that we're looking into. I know you gave some examples, but is there anyt...
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Hey Katharine, James here from the Zendesk Product team. There is nothing out of the box that supports this today, and I'm not familiar with any marketplace apps that do this. However, I believe yo...
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Hey Katharine, Thanks very much for the detailed explanation, what you have described is exactly the sort of thing we're investigating. Right now, I think the solution you have in place is a good o...
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Hey @... James here from the Zendesk Product Team, thanks very much for your feedback. You can absolutely update existing users through our CSV import using just External Id - here is a link to our...
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Thanks Chandra, this is great detail. One follow up, my apologies; how do know which domain to use in the website field in SFDC when a business has changed their domain over time, do you maintain ...
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Hey @..., James here from the Zendesk product team - thanks very much for this feedback. This is something that we've heard before and evaluating, but nothing is yet planned. I wanted to clarify wi...
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Hey Bryce, James here from the Product team. Thanks for your feedback. Can you elaborate a little more on your workflow and customer types? This is an area of the product we're interested in under...