James Hanley

1. Community
2. Feedback - Ticketing System (Support)
3. Add the ability to search for custom organisation fields

Hey Craig, James here from the product team. This should be achievable by searching using the following syntax in the search box; org_field_key:value This article should be able to give you some mo...

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• James Hanley
• Created August 25, 2022 06:54
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Organize Columns on the Organizations Page

Thanks Mark, I appreciate you confirming. I've marked this item as Not Planned so that fellow community members can see it and upvote. I definitely acknowledge there is a desire to add custom field...

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• James Hanley
• Created February 28, 2023 01:26
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Hey Ahmed Zaid, James here from the product team. At the moment the page is still in Beta, so it's missing some capabilities, such as setting end user access on the org. We're also evaluating some ...

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• James Hanley
• Created February 26, 2023 23:09
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Organize Columns on the Organizations Page

Hey Mark Molloy, James here from the product team, thanks for your feedback. We don't have anything planned to enable configurable columns on the Organizations page just now, but it would be great ...

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• James Hanley
• Created February 26, 2023 23:00
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge.After considerable effort, we have made the difficult decision to pause further develo...

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• James Hanley
• Created August 18, 2022 04:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hello Zendesk Community, I'm writing to you today to bring you an update on the progress of Organization Merge. After considerable effort, we have made the difficult decision to pause further devel...

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• James Hanley
• Edited August 18, 2022 03:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Search results for user-specific queries should default to "users" tab instead of "tickets"

Thanks Collin, this is fantastic feedback thank you. I've forward your comment to our Staff Management product team for their review. James.

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• James Hanley
• Created May 26, 2022 01:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Search results for user-specific queries should default to "users" tab instead of "tickets"

Hey Colin, James here from the Zendesk Product team. If you're searching for end users, you can now do most of this directly in the new Customers page, accessible in the left hand nav directly bene...

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• James Hanley
• Edited May 18, 2022 22:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Tres Moore, I'm sorry it's not there yet, but we're definitely working towards it. My colleague @... is asking for feedback in a dedicated thread. Would love to hear what leads to you needing t...

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• James Hanley
• Edited April 22, 2022 07:49
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Kirill Akimov, my colleague Matt Bagnara actually just updated this thread to mark this item as Planned. His comment is pinned to the top of this thread for reference. Cheers,James

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• James Hanley
• Edited January 21, 2022 02:26
• 0 votes