
James Hanley
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Votes on activity by James Hanley-
Hey Michael Cardamone this is fantastic to hear, the good news is you'll be able to merge this org into another one once the Beta is live. However, I would assume a lot of those 2k tickets are Clos...
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Hey folks, James here from the Product team. I wanted to share this marketplace app; Event Manager Pro, which might be able to help capture agent notes and present that in the interaction history a...
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Hey Efthymis Kouzelis, James here from the Zendesk product team. I'm pleased to let you know that you can see a list of all organizations created in June by navigating to the Organziations page and...
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Hey folks, and thanks Scott Patterson for the detailed write up. Adding to what Kolten and JJ have already said, I can confirm that we are already working on the second bullet point in your post; a...
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Hey Craig, James here from the product team. This should be achievable by searching using the following syntax in the search box; org_field_key:value This article should be able to give you some mo...
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Hey Nicholas Deary, James here from the Zendesk product team. I believe what you're looking for is in the organization record, not the end user record. The feature is Shared Organizations and the s...
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Thanks Michael Mulligan, I'd love to understand how your two organization records got so populous? Is there a generic email mapping - such as gmail.com - or is there a different explanation? If you...
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Hey Efthymis Kouzelis, James here from the Product team. The most effective way would be to have you database update the organizations as they change using the Update Organizations API. However, if...
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Official comment Hello folks, a fix for this bug has been deployed now. Thanks for reporting it. Cheers,James
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Absolutely Anthony C. Development is underway. We have a prototype, but still quite a few gaps to address such as updating all tickets and org memberships from a losing org to a winning org as res...