James Hanley

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Michael Cardamone this is fantastic to hear, the good news is you'll be able to merge this org into another one once the Beta is live. However, I would assume a lot of those 2k tickets are Clos...

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• James Hanley
• Created August 21, 2023 01:00
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Consolidated View for Internal Notes

Hey folks, James here from the Product team. I wanted to share this marketplace app; Event Manager Pro, which might be able to help capture agent notes and present that in the interaction history a...

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• James Hanley
• Edited June 12, 2023 10:51
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Mark Organizations upon creation

Hey Efthymis Kouzelis, James here from the Zendesk product team. I'm pleased to let you know that you can see a list of all organizations created in June by navigating to the Organziations page and...

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• James Hanley
• Edited June 05, 2023 05:56
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Various Issues

Hey folks, and thanks Scott Patterson for the detailed write up. Adding to what Kolten and JJ have already said, I can confirm that we are already working on the second bullet point in your post; a...

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• James Hanley
• Edited April 17, 2023 23:02
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add the ability to search for custom organisation fields

Hey Craig, James here from the product team. This should be achievable by searching using the following syntax in the search box; org_field_key:value This article should be able to give you some mo...

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• James Hanley
• Created August 25, 2022 06:54
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. "Can view and edit tickets from user's Org" permission?

Hey Nicholas Deary, James here from the Zendesk product team. I believe what you're looking for is in the organization record, not the end user record. The feature is Shared Organizations and the s...

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• James Hanley
• Created August 29, 2023 03:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Thanks Michael Mulligan, I'd love to understand how your two organization records got so populous? Is there a generic email mapping - such as gmail.com - or is there a different explanation? If you...

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• James Hanley
• Created August 22, 2023 01:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. How can I bulk update ticket/org tags?

Hey Efthymis Kouzelis, James here from the Product team. The most effective way would be to have you database update the organizations as they change using the Update Organizations API. However, if...

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• James Hanley
• Created July 21, 2023 00:09
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customer Context View Language bug

Hello folks, a fix for this bug has been deployed now. Thanks for reporting it. Cheers,James

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• James Hanley
• Created July 18, 2023 01:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Absolutely Anthony C.  Development is underway. We have a prototype, but still quite a few gaps to address such as updating all tickets and org memberships from a losing org to a winning org as res...

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• James Hanley
• Edited July 14, 2023 13:31
• 0 votes