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Jean-Baptiste Brière's Avatar

Jean-Baptiste Brière

Joined Apr 15, 2021

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Last activity Aug 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Jean-Baptiste Brière

Jean-Baptiste Brière commented,

Community comment Feedback - Zendesk AI and automation
Shawna James , Julior left the company, I guess we can close this ticlet

View comment · Posted Aug 19, 2024 · Jean-Baptiste Brière

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Jean-Baptiste Brière commented,

Community comment Feedback - Ticketing system (Support)

Team, any plan to add this feature in the current UI? This is a very useful tool.

 

View comment · Posted Oct 06, 2022 · Jean-Baptiste Brière

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Jean-Baptiste Brière created a post,

Post Feedback - Reporting and analytics (Explore)

There is a few information about the Guide usage, that is currently not available in the predefined Explore Dashboard. It would be interesting to add more capabilities to the Guide dashboard in Explore, to understand better the KB usage, the most consulted articles, deflection details, etc.

Posted Apr 01, 2020 · Jean-Baptiste Brière

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