Jean-Charles Pascale
-
Total activity46
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes6
-
Subscriptions10
Comments
Recent activity by Jean-Charles Pascale-
Hi Peter, Glad to hear this is working for you. For the mail issue, if you are talking of outbound emails adding the previous comments of the ticket to the reply, if the email was sent via a trigge...
-
Hi Peter, Connect as a whole is what is being removed Oct 31 2021. If you are getting notifications from another application, then you will not be impacted by this. As per the notifications, I am n...
-
Hi Oliver, There is a limit of 30 jobs for those kinds of endpoints, so I would say that the best way to go about it would be to send those calls 30 by 30. If you end up reaching the limit, you sho...
-
Hi Stephanie, Triggers and Automations are all based on events of a ticket. It is therefore not possible to use them to notify agents/end-users for changes on Users or Organizations. If you want to...
-
Hi Paul, Unfortunately, there is no way to see how many views all your articles are getting within Zendesk.However, you can use our integration with Google Analytics to obtain those results. I hop...
-
Hi Brian, Sorry, I did not realize that you were using curl on Windows.Anyway, the error message "start_time is not recognized as an internal or external command" makes me think that the command i...
-
Hi Paul, I tried to find an API endpoint that could have been used to automate the verification process for articles, but there does not seem to be one. I am afraid that there is no way to automat...
-
Hi Brian, The error message seems to be pointing to your executable file and the arguments it is expecting rather than to the API, so it is starting to get out of our scope of support. Could you s...
-
Hi Brian, Glad to hear it is working! Jean-Charles - Zendesk Support
-
Hi Brian,Thank you the update. It would be against our policy for you to share with me the Authorization token, but thank you for the offer.From your update, I guess that the way you entered the a...