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Jean-Francois Weston
Joined Apr 16, 2021
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Last activity May 31, 2023
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Latest activity by Jean-Francois Weston
Jean-Francois Weston commented,
I have sent you an answer in the ticket opened, already.
Bests
View comment · Posted May 31, 2023 · Jean-Francois Weston
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Jean-Francois Weston commented,
I see you have created a conversation for our technical support team, with the same question.
I will reach out in this conversation then, if this suit.
Thank you
View comment · Posted May 31, 2023 · Jean-Francois Weston
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Jean-Francois Weston commented,
View comment · Posted Jul 14, 2022 · Jean-Francois Weston
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Jean-Francois Weston commented,
I hope this helps
View comment · Posted May 30, 2022 · Jean-Francois Weston
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Jean-Francois Weston commented,
Néanmoins, soyez assuré que notre équipe produit consulte régulièrement les feedbacks de nos utilisateurs afin d'adapter la feuille de route des futurs développements de nos produits.
Voici un article sur les fonctionnalités des tableaux pour information : Utilisation des tableaux
View comment · Posted Apr 04, 2022 · Jean-Francois Weston
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Jean-Francois Weston commented,
Because that could explain why you still have the different forms for your users to choose from.
Have a look at this article Understanding and optimizing ticket forms
View comment · Posted Nov 01, 2021 · Jean-Francois Weston
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Jean-Francois Weston commented,
Hey Anita, natively, it is not yet possible to change the color of part of the description in macros.
View comment · Posted Oct 26, 2021 · Jean-Francois Weston
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Jean-Francois Weston commented,
Hi Adela and thank you for reaching out to the Technical support of Zendesk.
There are several ways to measure the Talk productivity in Zendesk.
One of them will be using the Talk Dashboard and for this you will need to click the Admin icon in the sidebar, then select Channels > Talk. Click the Dashboard tab then select the number or numbers you want to view data for.
I recommend you consult the following article:
Analyzing call activity wit the Talk dashboard
and especially the chapter Viewing agent activity for Talk Professional. That applies if you have the Professional Talk Version.
I hope this answer your question, and remain available if you need more details.
Regards
View comment · Posted Mar 30, 2021 · Jean-Francois Weston
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Jean-Francois Weston commented,
Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
View comment · Posted Mar 24, 2021 · Jean-Francois Weston
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Jean-Francois Weston commented,
Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
View comment · Posted Feb 17, 2021 · Jean-Francois Weston
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