Jean-Francois Weston
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Last activity
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Activity overview
Latest activity by Jean-Francois Weston-
Jean-Francois Weston commented,
Bonjour Mourad, comme écrit dans l'article Où est l’option d’exportation de données ? pour accéder aux fonctionnalités d'exportation dans votre compte, il faut prendre contact avec notre équipe d’a...
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Jean-Francois Weston commented,
Hi Ravindranath, In order to know the full set of commands available with this functionality, I would recommend you read the following article ZCLI documentation on GitHub. And for information, her...
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Jean-Francois Weston commented,
Bonjour Frédéric, Malheureusement il n'est pas, actuellement, possible d'avoir un redimensionnement automatique des tableaux que vous avez créés dans le module Explore de Zendesk.Néanmoins, soyez a...
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Jean-Francois Weston commented,
Hi Ann, Would you have set conditions to ticket forms with conditional ticket fields?Because that could explain why you still have the different forms for your users to choose from.Have a look at t...
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Jean-Francois Weston commented,
Official comment Hey Anita, natively, it is not yet possible to change the color of part of the description in macros.
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Jean-Francois Weston created an article,
Service Incident - October 15th, 2021 - Sell | Issue with bulk update email attachments
SUMMARY On October 11, 2021 from 12:09 UTC a subset of our Sell customers that had EAP of unified email template enabled, experienced an issue sending email attachments via bulk update where those...
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Jean-Francois Weston created an article,
Service Incident - October 12th, 2021 - [Support] Advanced Search showing none or incorrect results
SUMMARY From October 12 6:20AM-10:18AM UTC, Support customers who attempted to perform searches using search filters beyond status, ticket type, tags, assignee, brand, updated date, order by or so...
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Jean-Francois Weston created an article,
Service Incident - April 19th, 2021 - Sell Errors
Summary On April 19, 2021 from 8:15 AM UTC to 8:38 AM UTC, Zendesk Sell customers using a none standalone version of Sell, experienced receiving 502 errors when opening the product. Timeline 09:0...
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Jean-Francois Weston created an article,
Service Incident - July 16th, 2021 - Zendesk Sell Outage
SUMMARY On July 16, 2021 from 11:46 UTC to 14:07 UTC , Zendesk Sell customers experienced an outage of the platform, receiving the error message “Sorry Something went wrong”, when trying to access...
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Jean-Francois Weston created an article,
Service Incident - April 20th, 2021 - Sell logout issues
SUMMARY 10:40 UTC | 03:40 PT We are happy to report that the issue causing 401 Errors in Zendesk Sell has now been fully resolved. Thank you for your patience and understanding! 14:32 UTC | 07:32 ...