Jeff C
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Recent activity by Jeff C-
Hi Maximilian, If this never worked for you, I am afraid that any applications or browser extensions not developed by Zendesk is outside our scope. Reason for this is we do not know who such applic...
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Hi Fernando, Unfortuantely there is not a way to change this behaviour with ease as its designed in the system to be that way. I you feel this isn't working well enough, we would appreciate it if y...
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Hello SaiPraneet, User's organizations are not a part of the default options for Help Center profiles and that said, I am afraid there are currently no means to show this information at this moment.
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Hi Leif, Unfortunately there is not an option to disable merge available on the Professional plan. There is a feature on Enterprise plans called Custom Roles which allows you to assign Roles to yo...
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Hello Rishab, Depending on which Report are you referring to, see details below taken from this article. Reporting overview: Deleted tickets are not excluded from the reporting overview. The tick...
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Hello Mandy, This is usually caused if you do not have the right permissions set for your profile. Normally this is the case for Light Agents or if you have a Custom Role - its likely disabled. Bes...
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Hi Kristin, The locale is based on the browser language the end user has. If that locale is not a language that you have for Guide, then the fallback language will be the default language in your G...
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Hi there, I see that you have a ticket opened with one of our Zendesk Advocates. As these would require further account information, kindly continue to work with us on the said ticket.
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Hi Silas, We are working to improve this experience in the future however as of this time, you are about right that you will need to go into the User Profile directly and check which roles he has f...
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Hi Matt, If you are referencing the Knowledge Base Reporting section as indicated here. Have you tried clicking "Views" as shown in the screenshot below? Once clicked, it will give you information ...