Jeff Haynes
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Last activity
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Activity overview
Latest activity by Jeff Haynes-
Jeff Haynes commented,
Hi Tim, The ticket would only be classified as one-touch until the agent next responds. Here's an example: - End User submits ticket - Agent replies and solves ticket At this point, the ticket is a...
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Jeff Haynes commented,
Hi Stefany, It is possible that a ticket that has been auto-solved using an automation after one-agent reply could be considered a one-touch ticket. To get around this, you could have your automati...