Jim
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Total activity58
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Last activity
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Activity overview
Latest activity by Jim-
Jim commented,
Hello Almog!We're so sorry to know that you were not notified of the updates shared by our documentation team, about generating reports using custom ticket statuses. Our Documentation team recently...
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Jim commented,
Hi Cory! In the event that the customer (also known as end-user) responds to a ticket that's assigned to an agent, then ideally, the ticket would show up in the default views, namely "Your unsolved...
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Jim commented,
Hi Ryan,I noticed that you've also submitted a support request (ticket # 10695997) for the same concern, aside from this community post.I'm actually the one who's currently assisting you on the sup...
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Jim commented,
Hi Katrina!I've taken ownership of the support request you submitted (ticket ID: 10496319). I'll continue to work on that ticket and coordinate with our product engineers. in fact, I've just respon...
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Jim commented,
Hello Katrina! Can you please specify the "first comment" you're referring to? Is it a comment added to this post? If you can tell me more about this, it would be very helpful so I can further assi...
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Jim commented,
Hi Gabriele!I'm afraid this isn't something that we can customize or change via Sell API. You may see all the Sell API endpoints in this documentation: Zendesk Sale CRM API. Best, Customer Advoca...
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Jim commented,
Hi Gabriele!I'm afraid this isn't something that we can customize or change via Sell API. You may see all the Sell API endpoints in this documentation: Zendesk Sale CRM API.Best,Customer Advocacy t...
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Jim commented,
Hi Lila,You may still see the option to edit the schedule for publishing on the article, so you can edit the schedule first, prior to making any changes or updates in the article itself (shown in t...
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Jim commented,
Greetings,Once you hit the 750 Topics limit, you won't be able to add additional topics and will be presented with a message in the browser. Also, I'm afraid to say that it's not possible to raise ...
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Jim commented,
Hi Roman,I'm afraid to say that it's not possible to set the ticket's Assignee using the Web Widget, at this time. The only functionality that can help you route or assign automatically the ticket ...