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Jenni Kovachevich

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Latest activity by Jenni Kovachevich
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    Jenni Kovachevich commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Text line on Ticket Forms?

    Hey Justin and Kevin,This is a great question, and while possible, it would require custom coding within your Help Center. I'm going to leave this in the hands of some of our great community modera...

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    Jenni Kovachevich commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Can hold music be changed?

    Hi Beth!That's correct--the hold music will be played in a loop until answered by an agent or if it reaches maximum queue time and routes to Voicemail. 

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    • Jenni Kovachevich
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