Jenni Kovachevich

1. Community
2. Zendesk Suite Q&A
3. Can hold music be changed?

Hi Beth!That's correct--the hold music will be played in a loop until answered by an agent or if it reaches maximum queue time and routes to Voicemail. 

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• Jenni Kovachevich
• Created August 26, 2018 16:30
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Hey Justin and Kevin,This is a great question, and while possible, it would require custom coding within your Help Center. I'm going to leave this in the hands of some of our great community modera...

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• Jenni Kovachevich
• Created October 22, 2018 14:21
• 0 votes