Jennifer Rowe
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Total activity1305
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Last activity
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Followed by3 users
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Activity overview
Latest activity by Jennifer Rowe-
Jennifer Rowe commented,
Jon SimoneWhen I wrote the comment above the new version of the Web Widget (that worked with messaging, including FlowBuilder) was called Web SDK. We have since relabeled the original Web Widget as...
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Jennifer Rowe created an article,
Managing your installed apps
Tip: Public apps are available on all current plans. Private apps are available on Professional plans and above. Apps are available for Support, Sell, and Chat. You can make changes to your i...
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Jennifer Rowe created an article,
What's new: October 2016 roundup
This article provides a roundup of the new features released in Zendesk over the last few months. To learn more about these features, see the What's New webinar. Core support features Improve...
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Jennifer Rowe created an article,
Configuring your Zendesk Support to use a follow-the-sun model
If you've read our follow-the-sun blog post you're probably ready to look a little more specifically at what you can do in Zendesk Support and with your workflows to build your version of follow-t...
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Jennifer Rowe created an article,
Fine Tuning: What to consider when going live with Zendesk Support
This Fine Tuning is about going live with Zendesk Support, including: Developing a custom communication plan for a successful launch Optimizing training resources Implementing overall best practic...
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Jennifer Rowe created an article,
Resources for doing remote support during the COVID-19 pandemic
We are all dealing with the uncertainty around COVID-19 and facing the added challenges of doing business during this time. We’ve compiled a list of resources to help you work with remote teams, ...
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Jennifer Rowe created an article,
What's new: August 2016 roundup
This article provides a roundup of the new features released in Zendesk over the last few months. For a list of recent features in Zendesk Chat, see What's new in Chat: August 2016. Core suppor...
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Jennifer Rowe created an article,
What's new: February 2017 roundup
This article provides a roundup of the new features released in Zendesk over the last few months. To learn more about these features, you can view the What's New webinar. Zendesk Support feature...
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Jennifer Rowe created an article,
Gaming companies share tips on using AI in customer support
Gaming companies are some of the most advanced users of Zendesk products, because of their diverse and demanding customer base. Recently, we surveyed our gaming customers to learn more about their...
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Jennifer Rowe created an article,
Creating custom pages in your help center
Note: This feature will be rolled out between November 15 and November 25, 2021. Custom pages are unique pages you can create and add to a help center theme. Custom pages don't appear in a secti...