Jennifer Rowe
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Total activity1686
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Last activity
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Activity overview
Latest activity by Jennifer Rowe-
Jennifer Rowe created an article,
Learn more about Zendesk Suite
When you're ready to learn how the Suite can help your business, start here. This page helps you navigate our help center with high-level intros for key capabilities you need for great customer ser...
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Jennifer Rowe commented,
Hi Aaron McCloud, the announcement was archived because the rollout completed over a year ago. I've removed the link from the comment so it won't be broken for other users. Thanks!
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Jennifer Rowe commented,
Thanks for letting us know, Matthew McGarity. We've fixed the typo!
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Jennifer Rowe commented,
We've added an update for Zendesk bots to these release notes. Zendesk bots New Bot admins can now copy an answer within the same bot or across to another bot. Learn more Fixed Consolidated...
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Jennifer Rowe commented,
Thanks for reporting this, Ryan! We've updated the table for Rapid Resolve.
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Jennifer Rowe commented,
Hi Brie Thompson, I think you're right, this does need an update since the release of custom ticket statuses. Try using "Ticket status category" instead of "Ticket status." That should do the trick...
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Jennifer Rowe commented,
This is great! Thanks, Sorin!
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Jennifer Rowe commented,
Such a great tip, Thomas Littler! Thanks for sharing it.
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Jennifer Rowe commented,
Hi Darren Bell! That feature is part of Team Publishing and it's available on Enterprise plans.Hope that helps!
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Jennifer Rowe commented,
Zendesk is discontinuing support for URL targets and branded targets in favor of webhooks. See Announcing the deprecation of URL targets and branded targets.