Jennifer Rowe
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Articles
Recent activity by Jennifer Rowe-
Using the legacy Reporting Overview
Note: If your plan includes Zendesk Explore, the Overview, Leaderboard, and Satisfaction tabs are removed from the built-in reports. You can use Explore to access prebuilt dashboards ...
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Tips for improving your customer satisfaction ratings
Customer satisfaction rating (CSAT) is a critical measure of the work your support team does. It's a good way to measure the general health and quality of your team's interactions with your custome...
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Workflow recipe: Notifying External Email Addresses
Triggers allow you to set up and automate ticket management and email notifications easily. However, sometimes you need to send an email notification to someone other than a Zendesk Support agent o...
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Understanding tags and ticket fields
You might have noticed that drop-down fields and checkbox fields have associate tags attached to their options. Knowing how these interact will give you a greater understanding of the platform and...
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Channels
Email Voice Messaging Live chat Bots and automation Web Widget
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Gaming companies share tips on using AI in customer support
Gaming companies are some of the most advanced users of Zendesk products, because of their diverse and demanding customer base. Recently, we surveyed our gaming customers to learn more about their...
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Fine Tuning: How to build your ideal workflow
This Fine Tuning is about what to consider when building your workflow, including: Triggers and Automations Business Schedules and SLAs Macros and Views Also, be sure to check out Part 1 of this ...
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Welcome to Support
Welcome to Support Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Watch the video series to outline a getting started plan and ...
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Managing your customer lists
Tip: Customer lists are part of a legacy add-on that also includes NPS surveys. You can create customer lists to define a segment of your end users based on a set of criteria. Admins can ...
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Viewing user profiles from Help Center
When profiles are enabled in Help Center, users can click any user name on an article, post, or comment to open that user's profile in Help Center. Signed-in agents can further open t...