Jennifer Rowe
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Articles
Recent activity by Jennifer Rowe-
Viewing user profiles from Help Center
When profiles are enabled in Help Center, users can click any user name on an article, post, or comment to open that user's profile in Help Center. Signed-in agents can further open t...
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Updating your name and profile picture
In Zendesk Support, you can edit your user name and profile picture. For information on updating an end-user's profile, see Editing an end-user's profile. This article contains the following secti...
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Resources for doing remote support during the COVID-19 pandemic
We are all dealing with the uncertainty around COVID-19 and facing the added challenges of doing business during this time. We’ve compiled a list of resources to help you work with remote teams, h...
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Live support & messaging channels
Live support & messaging channels section
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Data collection & analytics
Data collection & analytics section
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Self-service best practices
Self-service best practices section
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Support configuration & efficiency
Support configuration & efficiency section
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CX industry tips, tricks, & trends
CX industry tips, tricks, & trends section
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Examples for using Support for your business type
Zendesk Support is flexible and scaleable enough to be used with all common business types both within your own business, working with customers, or working with other businesses. In these articles...
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Zendesk Support best practices docs
24791041 This article contains a reference list for all of our best practices documentation. Workflows Best practices to prepare for the holiday rush Best practices for setting up skills-based rou...