Jennifer Rowe
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Articles
Recent activity by Jennifer Rowe-
Fine Tuning: What to consider when going live with Zendesk Support
This Fine Tuning is about going live with Zendesk Support, including: Developing a custom communication plan for a successful launch Optimizing training resources Implementing overall best practic...
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Workflow recipe: Setting up a change management process wizard (IT example)
Overview The Change Management Process Wizard is intended to be used by organizations that already have some sort of change management process in place and need to do some advanced tailoring (confi...
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Cookbook for the customer-centric company
We often hear about the importance of customer service and all the reasons that contribute to a good customer experience, like speed of resolution or a pleasant support agent. No matter what strat...
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End-user guide
24131398 Please refer to our Help Center guide for agents and end-users.
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Configuring your Zendesk Support to use a follow-the-sun model
If you've read our follow-the-sun blog post you're probably ready to look a little more specifically at what you can do in Zendesk Support and with your workflows to build your version of follow-t...
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What's new: October 2016 roundup
This article provides a roundup of the new features released in Zendesk over the last few months. To learn more about these features, see the What's New webinar. Core support features Improve...
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What's new: August 2016 roundup
This article provides a roundup of the new features released in Zendesk over the last few months. For a list of recent features in Zendesk Chat, see What's new in Chat: August 2016. Core suppor...
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Getting started with Zendesk Guide: Best practices for self-service
There’s nothing quite as empowering as solving a problem on your own. When it comes to customer support, 73% of consumers want to solve product or service issues on their own, and 90% of consume...
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FAQs for Zendesk Suite plans introduced February 1, 2021
On February 1, 2021, we announced new Zendesk Suite plans. This article addresses Frequently Asked Questions about these new plans This article covers the following questions: I’m an existing cust...
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What's new: February 2017 roundup
This article provides a roundup of the new features released in Zendesk over the last few months. To learn more about these features, you can view the What's New webinar. Zendesk Support feature...