Jennifer Rowe
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Total activity1632
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Last activity
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Member since
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Following0 users
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Followed by58 users
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Votes237
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Posts
Recent activity by Jennifer Rowe-
Full circle: Improve your customer experience night and day with schedules
Utilizing schedules in your Zendesk account can increase the likelihood of a positive interaction by setting expectations with your customers both during and after your business hours. This intera...
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Full Circle: Creating a great Agent Experience with Zendesk
This interactive “Full circle” session is about ways that you can create a great agent experience in your Zendesk Support account. By placing focus on your agents day-to-day you can create a clear...
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Full circle: Help more customers in less time by automating workflow
This interactive "Full circle" session is about automating time-consuming processes throughout your Zendesk Support account so that your agents are able to help more customers in less time. You ca...
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Knowledge Manager Roundtable discussions
The Knowledge Manager Roundtable is a panel of Zendesk customers who are responsible for the process of creating and managing content at their companies. They have shared their expertise on specifi...
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Knowledge Manager Roundtable: What are you doing to improve self-service?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. Th...
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Knowledge Manager Roundtable: What is your process for maintaining knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a speci...
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Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spec...
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Knowledge Manager Roundtable: How do you create knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spe...
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Discussion: How do you learn about Zendesk product updates?
Hi everyone! The Zendesk Product team wants to know how you currently learn about product updates and how you would like to learn about product updates, so we can improve the process. Zendesk pro...
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Decreasing ticket volume with automations and triggers
The Community Roundtable is a group of Zendesk customers who share their expertise on a specific topic. You don't have to be on the panel to participate! How to participate: Read the advice fr...