Jennifer Rowe
-
Total activity1588
-
Last activity
-
Member since
-
Following0 users
-
Followed by45 users
-
Votes204
-
Subscriptions823
Activity overview
Latest activity by Jennifer Rowe-
Jennifer Rowe commented,
Hi Dominique Frossard, Thanks for including the screen shots, that's really helpful. You are clicking the settings icon in Support. The instructions say "In Guide, click the Settings icon..."To get...
-
Jennifer Rowe commented,
Thanks for letting us know Mark. We'll get that fixed. In the meantime, here's the link you need:https://support.zendesk.com/hc/en-us/articles/4581766374554
-
Jennifer Rowe created an article,
Checking your plan type
If you aren't sure which plan you're on, you can check your plan type in Zendesk. You must be an admin or account owner to view subscription information for your account. Viewing your plan To chec...
-
Jennifer Rowe created an article,
Channels
Email Voice Messaging Live chat Bots and automation Web Widget
-
Jennifer Rowe commented,
Hi Federico Vitale, Check out this article and see if it helps:Enabling anyone to submit tickets Let us know. And good luck!
-
Jennifer Rowe commented,
Thanks for letting us know, Lila Kingsley! We'd get that fixed.
-
Jennifer Rowe commented,
Hi Rebecca,We haven't published anything about the script we use and I don't know anything more about it. The person on our team who created the script is currently on leave, but I'll ask him to p...
-
Jennifer Rowe commented,
These release notes have been updated with late editions from Support and Web Widget.
-
Jennifer Rowe commented,
Hi Rebeca Hernandez I know you might not have dev resources to help with this, but just thought I'd mention that we run a script to update links in all our translations when we publish them. That's...
-
Jennifer Rowe commented,
Hi @...You must have Messaging enabled in your account. Otherwise you won't see the Omnichannel routing option.