Jennifer Rowe
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Articles
Recent activity by Jennifer Rowe-
Checking your plan type
If you aren't sure which plan you're on, you can check your plan type in Zendesk. You must be an admin or account owner to view subscription information for your account. Viewing your plan To chec...
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Adding support email addresses for users to submit tickets
What's my plan? When you set up Zendesk Support, you have one related email address: support@yoursubdomain.zendesk.com. Emails received at this address become tickets. You can provide ...
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About Zendesk product legacy add-ons
The features described in this article were previously available as product add-ons prior to February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy add-on, you c...
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Viewing and editing your user profile in Zendesk Support
What's my plan? In Zendesk Support, you can access your profile to view and update your information and settings. This article describes how to view and edit your own profile in Zendesk S...
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Creating multiple ticket forms
What's my plan? Fastpath: Admin Center > Objects and rules > Tickets > Forms Admins and agents in custom roles with permission can create multiple ticket forms t...
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Viewing the HTML and original source for incoming tickets
What's my plan? Email sent to your Zendesk instance has two parts that can be used for creating the ticket: the plain text and the HTML. By default, Zendesk uses the HTML part of the inbou...
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Changing the Knowledge Capture app location
What's my plan? By default, the Knowledge Capture app location is in the editor toolbar in tickets. This makes it easy for agents to access the app as they work the ticket. Althernatively, the a...
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About help center end user search
What's my plan? Help center performs a full-text search of your knowledge base articles, community posts, and if Federated search is enabled and if configured, external content such as blogs or we...
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Editing your Help Center profile
What's my plan? If you are an end-user, you can edit your Help Center profile from any Help Center page. If you are an agent or a Guide admin, ...
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Disabling comments for an article
What's my plan? You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article. ...