Jennifer Rowe
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Articles
Votes on activity by Jennifer Rowe-
Using the Mail API to update ticket properties from your inbox
The mail API allows you to set ticket properties by adding commands to the body of an email response to a notification, or of an email creating a new ticket. Only agents can use the mail API. If t...
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Using Web Widget (Classic) to embed customer service in your website
Fastpath: Admin Center > Channels > Classic > Web Widget Note: This article applies to accounts using Web Widget (Classic). If you're using the messaging Web Widget, see Enabling a Web Widget to ...
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Organizing drop-down list options
You can create drop-down lists that contain multiple levels of organization. This is done using the same technique for organizing macros (see Organizing your macros). For information about creati...
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Best practices for driving traffic to your knowledge base and community
The best way to increase awareness about your community and knowledge base (KB) and drive traffic to them is to link to them anywhere and everywhere you can--especially ...
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Using the legacy Reporting Overview
Note: If your plan includes Zendesk Explore, the Overview, Leaderboard, and Satisfaction tabs are removed from the built-in reports. You ...
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Launch tasks for Zendesk Suite
This launch guide describes the key tasks to get up and running with Zendesk Suite. Note: For an annotated version of the launch tasks described in this article, see Launch guide for Zendesk Sui...
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About Help Center end user search
Help Center provides simple full-text search of your content. Help Center search indexes your knowledge base articles and community posts. When a user enters a search query in Help Center, the sea...
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Viewing the HTML and original source for incoming tickets
Email sent to your Zendesk instance has two parts that can be used for creating the ticket: the plain text part and the HTML part. By default, Zendesk uses the HTML part of the inbound email t...
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Viewing the audit log for changes
Fastpath: Admin Center > Account > Audit log > Audit log The audit log shows various changes in your Zendesk since the account was created. It saves a record of these changes indefinitely, and yo...
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Current and upcoming Zendesk betas
At Zendesk, we value the feedback of our customers and consider it an important part of our process. That's why we offer early access for some features in development, so that you can try out the f...