Jenny Gillett

1. Community
2. Feedback - Voice (Talk)
3. Text data in Explore

Hi Andy,  Thanks for your questions, can you expand on what data you are looking to report on so we can better guide you? From the Talk/Usage Charges Tab in Admin Center, you can export your text u...

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• Jenny Gillett
• Created November 09, 2022 09:20
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Recording laws and Talk

Hi Larry and Jason,  Thank you both for your comments. Let me clarify a couple of points.  In Talk today we have 4 recording settings: Always record calls : All inbound and outbound calls are rec...

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• Jenny Gillett
• Created September 01, 2022 16:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Ability to send out text messages

Hi all,  We do have the ability to send a proactive text using tags and triggers, to send the message via Text. Have a read of this article, under the section "Create a proactive ticket" it might h...

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• Jenny Gillett
• Created August 11, 2022 15:16
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Adding Talk to messaging

Hello Mostafa,  Thank you for reaching out and taking the time to write on our community.  I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and T...

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• Jenny Gillett
• Created February 22, 2022 10:42
• 3 votes

1. Community
2. Feedback - Voice (Talk)
3. About the overflow call function of talk

Hi,  If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. Hope this an...

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• Jenny Gillett
• Created February 09, 2022 11:09
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Digital calls reporting, how to identify the digital line

Thanks, Gab for the update from the Explore side.  As a workaround, we do have some reporting on the digital calls in our Usage Charges tab in the Talk settings. In that CSV report you will be able...

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• Jenny Gillett
• Created February 03, 2022 17:21
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk- Can we get it added on Zapier?

Hi Will,    Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...

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• Jenny Gillett
• Created January 05, 2022 14:03
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk with Video Option

UPDATE 22 MAR 2023 Unfortunately, this feature got deprioritised at the end of last year in favour of other higher company priorities which forced us to make the decision to remove it from our road...

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• Jenny Gillett
• Edited March 22, 2023 15:40
• 1 vote

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Feature Request: Ability to Customize the Callback Options Menu

Hi Annie and James,    Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...

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• Jenny Gillett
• Created November 18, 2021 21:59
• 0 votes

Official comment

1. Community
2. Zendesk Suite Q&A
3. Is there a way to automatically make abandoned calls into tickets?

Hi all,  We are happy to announce that Zendesk Talk can now create tickets for abandoned calls.  Here is the documentation on how to set it up.  Thanks Jenny

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• Jenny Gillett
• Created January 10, 2017 10:30
• 0 votes