Jenny Gillett

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk- Can we get it added on Zapier?

Hi Will,    Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...

• View comment
• Jenny Gillett
• Created January 05, 2022 14:03
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk with Video Option

Hi Shiva,  Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering ...

• View comment
• Jenny Gillett
• Created November 24, 2021 10:46
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Feature Request: Ability to Customize the Callback Options Menu

Hi Annie and James,    Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...

• View comment
• Jenny Gillett
• Created November 18, 2021 21:59
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Call Triggers

Hi Abhishek Vijay,  Thanks for reaching out, great to hear your use case and I'm happy to let you know that we will be addressing this as part of the roadmap we have planned for adding voice capabi...

• View comment
• Jenny Gillett
• Created October 19, 2021 11:26
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Calls drop out when accepting a callback request from 1300 number

Hi Sasha,  After further investigation with the advocacy and the dev team regarding the feedback in this post. It does appear that we have an issue with the callback capability being set up on a to...

• View comment
• Jenny Gillett
• Created October 19, 2021 10:18
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Re-configure Live Calls View to also show incoming calls

Hi Andrew,  Thanks for taking the time to write in, unfortunately, it is not possible to customise the Live calls dashboard and this is not something we have on our roadmap we do however have some ...

• View comment
• Jenny Gillett
• Created September 13, 2021 08:23
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Calls drop out when accepting a callback request from 1300 number

Hi Sacha,  Thanks for posting, this sounds like a bug and will need some investigation.  In order for us to do that you will need to raise a support ticket as it will not be picked up in this forum...

• View comment
• Jenny Gillett
• Created August 26, 2021 15:36
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...

• View comment
• Jenny Gillett
• Created May 25, 2018 15:49
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

Hi Dionne,  Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...

• View comment
• Jenny Gillett
• Created April 20, 2017 13:44
• 2 votes