
Jenny Gillett
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Total activity67
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Last activity
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Activity overview
Latest activity by Jenny Gillett-
Jenny Gillett commented,
Hello Mostafa, Thank you for reaching out and taking the time to write on our community. I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and T...
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Jenny Gillett commented,
Hi, If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. Hope this an...
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Jenny Gillett commented,
Official comment Thanks, Gab for the update from the Explore side. As a workaround, we do have some reporting on the digital calls in our Usage Charges tab in the Talk settings. In that CSV report you will be able...
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Jenny Gillett commented,
Hi Will, Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...
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Jenny Gillett commented,
Hi Shiva, Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering ...
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Jenny Gillett commented,
Official comment Hi Annie and James, Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...
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Jenny Gillett created an article,
Announcing additional flexibility for your digital line setup
Announced on Rollout starts Rollout ends November 10, 2021 November 10, 2021 November 19, 2021 We are rolling out some changes to how you configure a digital line in Zendesk Talk t...
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Jenny Gillett commented,
Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...
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Jenny Gillett commented,
Hi Dionne, Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...
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Jenny Gillett commented,
Hi Emma and Sebastiaan, This is feedback that we’ve heard from many customers and more granular reporting and flexibility around agent status. It is something that we’re looking into but it’s not ...