Jenny Gillett

1. Community
2. Feedback - Voice (Talk)
3. Adding Talk to messaging

Hello Mostafa,  Thank you for reaching out and taking the time to write on our community.  I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and T...

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• Jenny Gillett
• Created February 22, 2022 10:42
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. About the overflow call function of talk

Hi,  If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. Hope this an...

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• Jenny Gillett
• Created February 09, 2022 11:09
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Digital calls reporting, how to identify the digital line

Thanks, Gab for the update from the Explore side.  As a workaround, we do have some reporting on the digital calls in our Usage Charges tab in the Talk settings. In that CSV report you will be able...

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• Jenny Gillett
• Created February 03, 2022 17:21
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk- Can we get it added on Zapier?

Hi Will,    Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...

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• Jenny Gillett
• Created January 05, 2022 14:03
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk with Video Option

Hi Shiva,  Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering ...

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• Jenny Gillett
• Created November 24, 2021 10:46
• 1 vote

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Feature Request: Ability to Customize the Callback Options Menu

Hi Annie and James,    Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...

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• Jenny Gillett
• Created November 18, 2021 21:59
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...

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• Jenny Gillett
• Created May 25, 2018 15:49
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

Hi Dionne,  Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...

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• Jenny Gillett
• Created April 20, 2017 13:44
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. option for talk agents to set status

Hi Emma and Sebastiaan,  This is feedback that we’ve heard from many customers and more granular reporting and flexibility around agent status. It is something that we’re looking into but it’s not ...

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• Jenny Gillett
• Created April 20, 2017 10:53
• 0 votes