Jeremy Korman
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Total activity20
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Last activity
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Activity overview
Latest activity by Jeremy Korman-
Jeremy Korman created an article,
Understanding how Answer Bot works with your content
This article offers a high-level overview of how Answer Bot works. It includes the following topics: How does Answer Bot process natural language? How does Answer Bot Article Recommendations fea...
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Jeremy Korman created an article,
Best Practices: Boosting Your Answer Bot click-through rate with conditional email text
Answer Bot is great at suggesting relevant articles over many channels and email is one of the most popular. However, most users tend to ignore the automatic email notification that says “Reques...
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Jeremy Korman created an article,
Explore recipe: Analyzing the last 100 Answer Bot tickets
In this Explore recipe, you'll learn how to create a dashboard that shows detailed information about what customers are asking Answer Bot and which articles are being recommended. This article con...
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Jeremy Korman commented,
Official comment Hi @... - yes, it's a frustrating experience for customers when they accidentally self-solve and don't realize that they've closed their case. One thing I'd recommend you consider is creating a ...
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Jeremy Korman commented,
Got it, thanks for sharing this feedback!
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Jeremy Korman commented,
@..., can you share more about why it would be easier to give the customer a 12 digit code vs sending them a hyperlink? Are you typically sharing this over the phone?
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Jeremy Korman commented,
Hi @..., each article has a unique ID at the end of the URL. There's also a "slug" of text after the article ID that includes the title but does not actually have an impact on the URL correctly lo...
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Jeremy Korman commented,
@... - thanks for sharing your use-case and the additional information about how your team handles images + translations. That makes a lot of sense.
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Jeremy Korman commented,
That makes total sense, thanks @...!
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Jeremy Korman commented,
@... and @... - thanks for sharing this request. This is something that is definitely on our radar. Can you share a bit more about your use case, and how this would help you? Here's a few quick ...