Jessica G.
-
Total activity327
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes61
-
Subscriptions153
Activity overview
Latest activity by Jessica G.-
Jessica G. commented,
Update: This maintenance has been cancelled for the upcoming dates in February and it is expected to be rescheduled for Q2 2023. We will provide more updates about it when we have them, so please m...
-
Jessica G. created an article,
Service Incident - January 30th, 2023
SUMMARY 10:05 UTC | 02:05 PT Upon further monitoring, we are happy to confirm full recovery from the issue previously preventing Explore dashboards and reports from loading. Many thanks for your pa...
-
Jessica G. commented,
Postmortem published January 20, 2023.
-
Jessica G. commented,
Post-mortem published January 16, 2023.
-
Jessica G. created an article,
Service Incident - January 11, 2023 - Talk in Support | All Pods - Call and Voicemail recordings unavailable in tickets
Summary From January 10, 2023 at 14:41 UTC until January 11, 2023 at 18:58 UTC, some Talk customers across all Pods were unable to retrieve call and voicemail recordings in Support tickets. Timelin...
-
Jessica G. created an article,
[CANCELLED] Scheduled Maintenance - February, 2023 | Multiple Pods - Database Upgrade
Update: This maintenance has been cancelled for the upcoming dates in February and it is expected to be rescheduled for Q2 2023. We will provide more updates about it when we have them, so please m...
-
Jessica G. commented,
This maintenance has been rescheduled as follows https://support.zendesk.com/hc/en-us/articles/5192090275738-Scheduled-Maintenance-January-29-2023-All-Pods-Chat-Messaging-Reliability-Maintenance. T...
-
Jessica G. created an article,
Service Incident - December 29, 2022 - Sunshine Conversations | All Pods - Delay and deliverability issues for Messaging in Agent Workspace, Answer Bot & Support Widget
SUMMARY On December 29, 2022 from 14:53 UTC to 16:26 UTC, customers using Sunshine Conversations, Messaging in Agent Workspace, Answer Bot and Support Widget across All Pods experienced delays with...
-
Jessica G. commented,
Post-mortem published November 30, 2022.
-
Jessica G. commented,
We have updated this article to more accurately reflect the customers impacted by this Maintenance. We apologise for the confusion regarding the initially affected region listed. We appreciate your...