Jessica G.
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Total activity270
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Last activity
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Activity overview
Latest activity by Jessica G.-
Jessica G. created an article,
Service Incident - June 24th, 2022
SUMMARY 16:32 UTC | 9:32 UTC June 28 Our engineers have been monitoring performance since the updates were rolled out last Friday and can confirm the issue is now fully resolved. Please let u...
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Jessica G. created an article,
Service Incident - June 21, 2022 - All Products | All Pods - 5XX Errors and Login Issues
Summary On June 21, 2022 from 06:27 UTC to 07:45 UTC, Zendesk customers in many geographical regions experienced an outage with multiple Zendesk products. Globally we saw total error rates ris...
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Jessica G. commented,
Postmortem published June 2, 2022.
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Jessica G. created an article,
Service Incident - June 2, 2022 - Support | Multiple Pods - Welcome Verification Email Issues
SUMMARY On June 2, 2022 from 03:01 UTC to 12:39 UTC, new customers signing up for Zendesk accounts did not receive the initial welcome email with the personal validation link to enable them to log...
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Jessica G. created an article,
Scheduled Maintenance - June 6, 7 and 8 - WhatsApp Business API Clients
Zendesk will be performing scheduled maintenance on the WhatsApp Business API Clients hosted on our EU and US platforms. We have chosen to increase the maintenance window duration to spread the upg...
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Jessica G. commented,
Post-mortem published May 24, 2022.
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Jessica G. commented,
Post-mortem published May 24, 2022.
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Jessica G. commented,
Hey Todd, Thank you for reaching out about this! As my colleague Dan informed in the ticket request we opened for you via this post, we have identified this issue and our engineers are working on f...
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Jessica G. commented,
Post-mortem published May 12, 2022.
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Jessica G. commented,
Post-mortem published May 10, 2022.