Jessica G.
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Total activity294
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Last activity
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Activity overview
Latest activity by Jessica G.-
Jessica G. created an article,
Unscheduled Maintenance - September 25, 2022 | Pod Cluster 13.9 & 20.7 - Database Maintenance
Zendesk will perform critical maintenance, impacting performance for a subset of customers on Pod/Cluster 13.9 & 20.7 on Sunday, September 25 2022, during the times listed below. Affected products:...
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Jessica G. commented,
We'd like to inform you that the small subset of affected customers will see a notification banner in their accounts from September 12th regarding this Maintenance. If the Account Owner or Admins d...
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Jessica G. created an article,
Service Incident - September 8, 2022 - Sunshine Conversations - WhatsApp | All Pods - Issues with Accessing WhatsApp Profile Page
SUMMARY From August 7, 2022 from 17:55 UTC to September 8, 2022 17:07 UTC, WhatsApp customers, across multiple Pods, may have experienced their business profile page returning HTTP 500 responses an...
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Jessica G. commented,
Post-mortem published September 7, 2022.
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Jessica G. commented,
Post-mortem published September 7, 2022.
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Jessica G. commented,
Post-Mortem published Aug 18, 2022.
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Jessica G. created an article,
Service Incident - July 28, 2022 - Support | Multiple Pods - Intermittent login issues
SUMMARY On July 28, 2022 from 14:06 UTC to 14:33 UTC, customers on multiple pods using Zendesk Support may have experienced slowness, errors, and intermittent issues with logins. Timeline 14:30 U...
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Jessica G. created an article,
Service Incident - July 28, 2022 - Chat & Guide | Agent Workspace, SunCo & Guide Delays and Errors
Summary On July 28, 2022 from 11:43 UTC to 12:05 UTC, Agent Workspace and Sunshine Conversations-only customers may have seen delays, missed chats, and issues appending transcripts to tickets. Guid...
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Jessica G. created an article,
Service Incident - June 24, 2022 - Support | All Pods - Performance Issues in Zendesk Support
SUMMARY Between June 22, 2022 from 13:10 UTC to June 24, 2022 18:40 UTC, Zendesk customers may have experienced freezing, lagging and general slowness issues while using Zendesk Support and Chat p...
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Jessica G. created an article,
Service Incident - June 21, 2022 - All Products | All Pods - 5XX Errors and Login Issues
Summary On June 21, 2022 from 06:27 UTC to 07:45 UTC, Zendesk customers in many geographical regions experienced an outage with multiple Zendesk products. Globally we saw total error rates ris...