Jessie Schutz

1. Community
2. Zendesk Suite Q&A
3. Customizing My Activities

Hi Emily! I'm afraid a script is the only way to go about making these changes. I don't think there's much to be done about any potential lag, but I'll check with our Community Moderators to see if...

• View comment
• Jessie Schutz
• Created March 27, 2018 20:53
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Is there a way to customize image that appears when a Guide ink is shared to social media?

Hi Ana! We've got several HC customization wizards amongst our Community Moderators, so I'm checking with them to see if they know whether/how this might be possible. Stand by!\

• View comment
• Jessie Schutz
• Created February 09, 2018 18:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Source code for formatted list in Help Center

Hey Ntan! I see what you're saying here. Unfortunately there's nothing in the interface itself that will let you change the way that looks, but it might be possible to do something custom with the ...

• View comment
• Jessie Schutz
• Created January 29, 2018 19:47
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Source code for formatted list in Help Center

Hi Ntan! I'm so sorry for the delayed response here. The numbered list option is in the tool bar at the top of the article editor, next to the bulleted list option. It occurs to me that sub-points ...

• View comment
• Jessie Schutz
• Created January 24, 2018 16:37
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How do I make grid lines appear in a knowledgebase article?

Hi Carolyn! The only article we have referencing the tool for creating tables in articles can be found here: Why do some article table properties have more options? There aren't instructions for ea...

• View comment
• Jessie Schutz
• Created December 22, 2017 19:56
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add HTML to the Category Description

I'm glad you got it figured out, Joshua!

• View comment
• Jessie Schutz
• Created December 20, 2017 17:27
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Source code for formatted list in Help Center

Hi Ntan! You can do this in the rich text editor, both the numbered list and the bulleted list. Is there a reason that's not working for you?

• View comment
• Jessie Schutz
• Created December 19, 2017 21:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Customizing My Activities

Thanks for coming back to share what you figured out, Joshua!

• View comment
• Jessie Schutz
• Created December 06, 2017 18:21
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How do I make grid lines appear in a knowledgebase article?

Hey Mike! Welcome to the Community! I'm glad Trapta was able to help you out with some custom code. Let us know how it goes!

• View comment
• Jessie Schutz
• Created August 21, 2017 16:46
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hyperlinking Help Center Categories

Hey Ciro! I'm following up with Wes on this. He's pretty busy but hopefully he'll get a chance to jump in soon!

• View comment
• Jessie Schutz
• Created June 14, 2017 19:22
• 0 votes