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JJ Miclat
Joined Apr 14, 2021
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Last activity Jan 28, 2025
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Latest activity by JJ Miclat
JJ Miclat commented,
Hey Jason!
I hear you, and other customers have as well.
Last year, we launched the ability for admins to customize their Agent Workspace (for their agents), via Layout Builder. You'll be able to change the:
- order of messages in the conversation log, you could configure messages to show up in ascending or descending order based on what time they were delivered
- position of the composer versus the conversation log, you configure the composer to be at the top and the log to be at the bottom, or vice-versa
Layout Builder is only available for Enterprise customers today, but we're looking to open it up to Professional customers by H2 of this year.
Hope this helps!
Cheers,
JJ
View comment · Posted Mar 29, 2024 · JJ Miclat
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JJ Miclat commented,
Hey folks!
We're looking to open up Layout Builder to additional plans in 2024.
Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.
We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.
We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.
We'd love to see y'all there!
Cheers,
JJ
View comment · Posted Nov 07, 2023 · JJ Miclat
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JJ Miclat commented,
Hey folks!
Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.
We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.
We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.
We'd love to see y'all there!
Cheers,
JJ
View comment · Posted Nov 07, 2023 · JJ Miclat
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JJ Miclat commented,
Hey folks!
Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.
We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.
We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.
We'd love to see y'all there!
Cheers,
JJ
View comment · Posted Nov 07, 2023 · JJ Miclat
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JJ Miclat commented,
Hey folks!
Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.
We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.
We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.
We'd love to see y'all there!
Cheers,
JJ
View comment · Posted Nov 07, 2023 · JJ Miclat
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JJ Miclat commented,
Hey Scott Patterson,
Thanks for your patience! The ability to change the order of messages and/or alter the location of the composer is now live. If you've signed up for the Layout Builder EAP, you should already see it in your account. More info here - https://support.zendesk.com/hc/en-us/articles/6070249202202
Cheers,
JJ
View comment · Posted Oct 25, 2023 · JJ Miclat
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JJ Miclat commented,
Hey everyone,
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.
It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.
The link to register can be found here, we'd love to see you all there.
Cheers,
JJ
View comment · Posted Apr 13, 2023 · JJ Miclat
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JJ Miclat commented,
Hey everyone,
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.
It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.
The link to register can be found here, we'd love to see you all there.
Cheers,
JJ
View comment · Posted Apr 13, 2023 · JJ Miclat
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JJ Miclat commented,
Hey everyone,
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.
It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.
The link to register can be found here, we'd love to see you all there.
Cheers,
JJ
View comment · Posted Apr 13, 2023 · JJ Miclat
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JJ Miclat commented,
Hey everyone,
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Tuesday, April 25th at 9 AM PDT for our PM Roundtable.
It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.
The link to register can be found here, we'd love to see you all there.
Cheers,
JJ
View comment · Posted Apr 13, 2023 · JJ Miclat
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