JJ Miclat

Zendesk Product Manager

Total activity

39
Last activity

April 14, 2022 12:37
Member since

April 14, 2021 00:06
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0 users
Followed by

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Votes

4
Subscriptions

21

Activity overview

Latest activity by JJ Miclat

JJ Miclat commented, March 26, 2022 00:59
Hey Alfredo Navarro Thanks for the feedback! That’s correct, the logic for rearranging all fields when the panel is widened to fit more than one column, is to have them move up to the previous line...
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- JJ Miclat
- Created March 26, 2022 00:59
- 0 votes
JJ Miclat created an article, March 25, 2022 02:05
Announcing expanded ticket footers
1. Zendesk updates
2. Announcements
Announced on Rollout starts Rollout ends March 24, 2022 March 24, 2022 March 30, 2022 What’s changing? Zendesk is expanding the footer in tickets to span across the entire length of the t...
- JJ Miclat
- Edited March 30, 2022 15:50
- 20 followers
- 14 comments
- -9 votes
JJ Miclat created an article, March 25, 2022 01:46
Announcing resizing the ticket properties panel
1. Zendesk updates
2. Announcements
Announced on Rollout starts Rollout ends March 24, 2022 March 24, 2022 March 30, 2022 What’s changing? Zendesk is pleased to announce that you can now resize or collapse the ticket proper...
- JJ Miclat
- Edited April 28, 2022 17:31
- 6 followers
- 5 comments
- 1 vote
JJ Miclat commented, December 08, 2021 00:24
Margaret Boisvert - You should see it in your account now :)
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- JJ Miclat
- Created December 08, 2021 00:24
- 0 votes
JJ Miclat commented, November 19, 2021 23:58
Hey Margaret Boisvert!Your wish is granted - we'll be releasing functionality for agents to resize the Context Panel (right sidebar) in Agent Workspace by December 7, 2021. We're working on doing t...
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- JJ Miclat
- Created November 19, 2021 23:58
- 0 votes
JJ Miclat commented, November 15, 2021 19:10
Great feedback Alan Pugh!We'll consider both of these ideas in a future iteration. In the meantime, if your app needs an event that fires whenever the ticket sidebar is resized horizontally, so th...
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- JJ Miclat
- Created November 15, 2021 19:10
- 2 votes
JJ Miclat commented, November 15, 2021 18:34
Hey Nicolas DESTROYE! As mentioned in the article, we will be releasing functionality in Zendesk Support in the near future (shooting for early December 2021) that enables resizing of the ticket si...
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- JJ Miclat
- Created November 15, 2021 18:34
- 0 votes
JJ Miclat created an article, November 02, 2021 05:06
Apps Support API: Chat & Messaging Extensibility in Agent Workspace
1. Zendesk updates
2. Developer updates
We've introduced new endpoints and events in the Apps Support API so that developers could create chat or messaging extensibility in their Support apps for Agent Workspace. Ticket Conversation (Tic...
- JJ Miclat
- Edited November 02, 2021 05:06
- 2 followers
- 1 comment
- 0 votes
JJ Miclat created an article, October 21, 2021 11:51
New 'Flexible' Property in the Manifest File for Support Apps to Denote Responsiveness
1. Zendesk updates
2. Developer updates
What's the change? Support app developers now could specify a new boolean property of `flexible` in their apps' manifest file. Where's the documentation? https://developer.zendesk.com/documentati...
- JJ Miclat
- Edited December 08, 2021 00:23
- 12 followers
- 11 comments
- 2 votes
JJ Miclat commented, October 18, 2021 18:08
Hey Syd!Good questions, I've updated the article to reflect this info. This functionality will only be available in Agent Workspace. Once this functionality is released, it will be automatically av...
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- JJ Miclat
- Edited November 15, 2021 22:28
- 0 votes