JJ Miclat
-
Total activity70
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes6
-
Subscriptions35
Activity overview
Latest activity by JJ Miclat-
JJ Miclat commented,
Hi all, Custom ticket statuses is officially GA'd at 100% rollout across all Zendesk customers on Agent Workspace. Cheers,JJ
-
JJ Miclat commented,
Apologies all, the General Availability launch of Custom Ticket Statuses (and all of the associated Apps Support API updates) got delayed to mid-Jan 2023.
-
JJ Miclat created an article,
Insights from the Agent Workspace PM Roundtable Community Event
Dear Zendesk Customers,JJ here, Group Product Manager for Agent Workspace. Your transparency and willingness to tell us when we are doing something right or wrong are what make our job as product m...
-
JJ Miclat commented,
Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback around the requester displaying on ticket tabs instead of the subject - we hear you, appreciate you being transpar...
-
JJ Miclat commented,
Official comment Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback of the reply box now being at the bottom instead of the top of the interface, and the order of conversation messag...
-
JJ Miclat commented,
Official comment Howdy folks! JJ here, Group Product Manager at Zendesk. We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very...
-
JJ Miclat commented,
Hey Garegin Asatryan!Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation...
-
JJ Miclat commented,
We've reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator between the Brand and the Requester field, so that we max...
-
JJ Miclat commented,
Hey Kilian, Sophal Seang, and Tuomas Savonius, Good news - we're working on functionality to have the conversation log automatically jump to the top of the latest message in Agent Workspace, rather...
-
JJ Miclat commented,
Hey William Sedgwick! We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll ...