JJ Miclat
-
Total activity62
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes6
-
Subscriptions30
Activity overview
Latest activity by JJ Miclat-
JJ Miclat commented,
Hey Garegin Asatryan!Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation...
-
JJ Miclat commented,
We've reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator between the Brand and the Requester field, so that we max...
-
JJ Miclat commented,
Hey Kilian, Sophal Seang, and Tuomas Savonius, Good news - we're working on functionality to have the conversation log automatically jump to the top of the latest message in Agent Workspace, rather...
-
JJ Miclat commented,
Hey William Sedgwick! We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll ...
-
JJ Miclat created an article,
How do I assess my apps for migration to the Zendesk Agent Workspace?
Question I'm a Zendesk customer and would like to migrate to the Zendesk Agent Workspace. Will my apps still work? Answer If you are currently not using any Chat apps, you can carry on with the mig...
-
JJ Miclat commented,
Hi all, We've heard your feedback loud-and-clear, and have reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator bet...
-
JJ Miclat commented,
Hey dave.passaro!As of a couple weeks ago, the ticket.sendMessage endpoint now works with Zendesk Messaging, and Social Messaging channels (through Sunshine Conversations), in addition to live chat...
-
JJ Miclat commented,
Hey Chris Gregory, CS Supervisor, & Andrew Lo We're shooting to rollout the following features by the end of this year (2022), we'll keep you posted: ability to ban specified end-users from initia...
-
JJ Miclat commented,
Hey Yvey Colla, Bryan Haeussler, & Katya Stefanova, The ability to change text color in the rich-text editor in Support is only available if your account has Agent Workspace turned on. If you are s...
-
JJ Miclat commented,
Official comment Hey Trudy Slaght! Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation pe...