
JJ Miclat
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Total activity39
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Last activity
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Activity overview
Latest activity by JJ Miclat-
JJ Miclat commented,
Hey Alfredo Navarro Thanks for the feedback! That’s correct, the logic for rearranging all fields when the panel is widened to fit more than one column, is to have them move up to the previous line...
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JJ Miclat created an article,
Announcing expanded ticket footers
Announced on Rollout starts Rollout ends March 24, 2022 March 24, 2022 March 30, 2022 What’s changing? Zendesk is expanding the footer in tickets to span across the entire length of the t...
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JJ Miclat created an article,
Announcing resizing the ticket properties panel
Announced on Rollout starts Rollout ends March 24, 2022 March 24, 2022 March 30, 2022 What’s changing? Zendesk is pleased to announce that you can now resize or collapse the ticket proper...
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JJ Miclat commented,
Margaret Boisvert - You should see it in your account now :)
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JJ Miclat commented,
Hey Margaret Boisvert!Your wish is granted - we'll be releasing functionality for agents to resize the Context Panel (right sidebar) in Agent Workspace by December 7, 2021. We're working on doing t...
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JJ Miclat commented,
Great feedback Alan Pugh!We'll consider both of these ideas in a future iteration. In the meantime, if your app needs an event that fires whenever the ticket sidebar is resized horizontally, so th...
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JJ Miclat commented,
Hey Nicolas DESTROYE! As mentioned in the article, we will be releasing functionality in Zendesk Support in the near future (shooting for early December 2021) that enables resizing of the ticket si...
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JJ Miclat created an article,
Apps Support API: Chat & Messaging Extensibility in Agent Workspace
We've introduced new endpoints and events in the Apps Support API so that developers could create chat or messaging extensibility in their Support apps for Agent Workspace. Ticket Conversation (Tic...
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JJ Miclat created an article,
New 'Flexible' Property in the Manifest File for Support Apps to Denote Responsiveness
What's the change? Support app developers now could specify a new boolean property of `flexible` in their apps' manifest file. Where's the documentation? https://developer.zendesk.com/documentati...
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JJ Miclat commented,
Hey Syd!Good questions, I've updated the article to reflect this info. This functionality will only be available in Agent Workspace. Once this functionality is released, it will be automatically av...