John Costello
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Total activity59
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Last activity
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Activity overview
Latest activity by John Costello-
John Costello commented,
Hi Heather, I take your point on the current definition we have for "working-on" for Support work items you are not the only one to have said this to me recently. I am going to challenge this inte...
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John Costello commented,
Hi Antonio Naddeo, @ Sara I have messaged you both directly so we can setup a call to review your instances. Talk soon John Costello Explore Product
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John Costello commented,
Hi Heather, Thank you for the questions and feedback I will try to deal with them one by one: 1. What is the definition for Agents online and Agents offline? So many of our agents have been in onl...
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John Costello commented,
Hi Sigmund Domingo Thank you so much for reporting this issue we have identified a fix and believe we have resolved the issue you experienced. Our fix is now in Production - could you test it out f...
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John Costello commented,
Hi Packlink Shipping SLI and Jason Walker Thanks for the feedback, I will be in touch directly with you to review your issues. Regards John Costello Explore Product
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John Costello commented,
Hi all, Just wanted to confirm that we successfully re-released our new Live Agent Status feature with Drill in this morning. As I mentioned in my previous post here is what to expect Today - Li...
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John Costello commented,
Hi all, We have some exciting news to share. Our new Live Agent Status Drill-in feature will be released on Wednesday June 8th.Check out my recent comment on the following announcement page for al...
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John Costello commented,
Official comment Hi all, We have some exciting news to share. Our new Live Agent Status Drill-in feature will be released on Wednesday June 8th. Check out my recent comment on the following announcement page for a...
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John Costello commented,
Hi all Thank you so much for your patience while we were resolving the issues with our Agent Status data. I come to you with good news, this week we are in the final days of testing our new Live A...
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John Costello commented,
Hi Rafael Santos Great to hear from you again. Thanks for your feedback we are really excited to get this first change live (of many more to come) for the Report Builder. Also a big thanks for the ...