John Costello

1. Explore
2. ...
3. Creating dashboards
4. Working with the new dashboard builder (Beta)

Hi Sigmund Domingo Thank you so much for reporting this issue we have identified a fix and believe we have resolved the issue you experienced. Our fix is now in Production - could you test it out f...

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• John Costello
• Created June 15, 2022 14:25
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing live agent status metrics and drill in

Hi Antonio NaddeoI and Jason Walker Thanks for the feedback, I will be in touch directly with you to review your issues.  Regards John Costello  Explore Product

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• John Costello
• Created June 13, 2022 10:55
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing live agent status metrics and drill in

Hi all,  Just wanted to confirm that we successfully re-released our new Live Agent Status feature with Drill in this morning. As I mentioned in my previous post here is what to expect Today -  Li...

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• John Costello
• Created June 08, 2022 14:32
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi all,  We have some exciting news to share. Our new Live Agent Status Drill-in feature will be released on Wednesday June 8th.Check out my recent comment on the following announcement page for al...

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• John Costello
• Created May 31, 2022 13:50
• -1 votes

Official comment

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi all,  We have some exciting news to share. Our new Live Agent Status Drill-in feature will be released on Wednesday June 8th. Check out my recent comment on the following announcement page for a...

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• John Costello
• Created May 31, 2022 13:49
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing live agent status metrics and drill in

Hi all  Thank you so much for your patience while we were resolving the issues with our Agent Status data. I come to you with good news, this week we are in the final days of testing our new Live A...

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• John Costello
• Created May 31, 2022 13:41
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing new dataset selection page and terminology changes

Hi Rafael Santos Great to hear from you again. Thanks for your feedback we are really excited to get this first change live (of many more to come) for the Report Builder. Also a big thanks for the ...

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• John Costello
• Created May 26, 2022 15:14
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets

Hi All,  John here again - Charlie Tranen thanks for bringing this to my attention. We just rolled out a fix today that should resolve this issue. You should have access to the Export button from n...

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• John Costello
• Edited May 17, 2022 16:02
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets

Hi Mark Ganusevič Thanks for that feedback and to answer you yes we do have plans. Once we retire global metrics we will be providing much more time windows beyond 30 and 60 to introduce 4 hours an...

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• John Costello
• Created May 12, 2022 11:49
• -1 votes

1. Zendesk updates
2. Announcements
3. Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets

Hi C.W. Holeman III We have retired these premade Support metrics as we believe there is more value for customers in the time-bound ticket status metrics of 30 and 60 mins for customers in real-tim...

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• John Costello
• Created May 11, 2022 15:02
• -1 votes