John Costello
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Last activity
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Activity overview
Latest activity by John Costello-
John Costello commented,
Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...
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John Costello commented,
Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...
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John Costello commented,
Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...
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John Costello commented,
Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...
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John Costello commented,
Hi Folks, Cross posting here for completeness: Community dashboard and dataset for Zendesk in Explore The new dashboard and dataset provide insights about the engagement of our customers’ commun...
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John Costello commented,
Hi CJ, Thanks for your comment and prompt for an update. The new Dashboard Builder is indeed still in Beta and we are learning lots on how our customers are interacting with the new Builder. We ha...
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John Costello commented,
Hi all, John Costello here from Explore Product. Messaging does exist as a Live Dataset and is available to our Professional customers. Also in case you missed it, Messaging is also available toda...
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John Costello created an article,
Announcing Explore live dashboard for Professional plans
Announced on Rollout starts Rollout ends October 11, 2022 October 11, 2022 October 19, 2022 This article contains the following topics: What’s changing? Why is Zendesk making this change? ...
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John Costello commented,
Hi Heather, I take your point on the current definition we have for "working-on" for Support work items you are not the only one to have said this to me recently. I am going to challenge this inte...
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John Costello commented,
Hi Heather, Thank you for the questions and feedback I will try to deal with them one by one: 1. What is the definition for Agents online and Agents offline? So many of our agents have been in onl...