John Costello
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Recent activity by John Costello-
Hi C.W. Holeman III We have retired these premade Support metrics as we believe there is more value for customers in the time-bound ticket status metrics of 30 and 60 mins for customers in real-tim...
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Hi Jimmy Rufo John Costello here, these Support Live metrics are pre-made and can't be used in custom queries. Do you mean on custom Dashboards?If that's the case from June 2nd we will have an info...
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Hi all, During the rollout of this new feature on March 16th we encountered an issue with data relating to the Agent Status metrics. The issue was that incorrect Agent States were being reported. ...
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Hi all, I just wanted to give you all an update on our progress with the new Agent Status Metrics in Explore. On March 16th we released our new Live Agent Status metrics with Drill-in functionalit...
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Hi Andrew Dyer and Rafael Santos, Which online channel is this showing up under ? Just bear with us Drill-in is being rolled out incrementally over the next new days. Regards John
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Official comment Hi Reshma Patel, Amber and Kincy, This is fantastic feedback, thank you so much for your input. It's great timing also - we are currently rebuilding our Dashboard Builder in Explore and we will be ...
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Hi Monica, Would you be able to provide a screen shot - do you mean all cloned metrics for all channels will react to a filter for one specific channel ? Regards John Costello Explore Product
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Official comment Hi Monica, Creating calculated metrics on Live data is something that we are working towards on our long term roadmap. We need to make some adjustments to our infrastructure in the coming year in ...
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Official comment Hi Aileen, Live Custom fields is something that we are working towards on our long term roadmap. We need to make some adjustments to our infrastructure in the coming year in order to achieve this ...
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Official comment Hi Ed, CJ, Thank you so much for your feedback, we really get your frustrations. I wanted to provide a little context on Explore first, our journey to date has been about integrating and moving our...