John Costello

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Creating calculated metrics on Live Data

Hi Monica,  Creating calculated metrics on Live data is something that we are working towards on our long term roadmap. We need to make some adjustments to our infrastructure in the coming year in ...

• View comment
• John Costello
• Created December 03, 2021 12:27
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Custom field data in Live Data dashboard in Explore

Hi Aileen,  Live Custom fields is something that we are working towards on our long term roadmap. We need to make some adjustments to our infrastructure in the coming year in order to achieve this ...

• View comment
• John Costello
• Created December 03, 2021 12:24
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. General Explore frustrations...

Hi Ed, CJ, Thank you so much for your feedback, we really get your frustrations. I wanted to provide a little context on Explore first, our journey to date has been about integrating and moving our...

• View comment
• John Costello
• Created November 10, 2021 10:31
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Group names in Explore

Hi folks, I can totally understand that this must be very frustrating for you. My name is John Costello and I'm a Product Manager in Explore, I would love to understand some of your use cases that ...

• View comment
• John Costello
• Created November 10, 2021 10:14
• -1 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. ZenDesk Explore is a step backwards from the previous reporting function

Hi Cam Ruffle-Deignan I am very sorry to hear this. As you mentioned Explore is quite powerful and has a lot of configurations and settings to hand.  I would love to understand what in particular h...

• View comment
• John Costello
• Created November 10, 2021 10:05
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi @... and everyone else on this thread.    John Costello here again, I wanted to give you another update on our progress here.   For our Live Agent Performance Data (which we are very excited abo...

• View comment
• John Costello
• Created September 09, 2021 15:39
• -3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Please Undo the Visual Changes to New Queries

Thank you all for sharing your feedback and apologies for not finding a better way to release this update. We understand the challenges this has caused all of you.  Our long term goal is to align E...

• View comment
• John Costello
• Created August 18, 2021 11:12
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi all,  John Costello here, I'm a Product Manager at Zendesk Explore and I wanted to give you a definitive update on all the things we are doing for Agent Performance Metrics.  First off I want to...

• View comment
• John Costello
• Created April 30, 2021 11:55
• -1 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. New Metric - Agent's Status Activity

Hi All,  Great news ! We are planning to work on Agent activity metrics in H2 of 2021. We plan to start with Live Data metrics tracking Agent status across Chat, Talk and Support channels.  More in...

• View comment
• John Costello
• Created October 09, 2020 09:20
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

Hi Lila, all, As Vincent mentioned a few months back, we have been working on the scope and timeline for Knowledge Base & Community reporting. We can now reveal that we will introduce Knowledge Bas...

• View comment
• John Costello
• Created February 24, 2020 15:35
• 2 votes